CRATER SAFARI LODGE – Home 7146464 B&B
- 11 bedrooms
- 20 sleeps
- 1 night min stay
CRATER SAFARI LODGE – Home 7146464
- B&B
- 11 bedrooms
- sleeps 20
- 1 night min stay
Key Info
- Child Friendly
- No pets allowed
Description from owner
Description
Crater Safari Lodge kibale
Just a few minutes away from the lush green tropical rainforest of Kibale Forest National Park, Crater Safari Lodge offers incomparable luxury, breath-taking scenery and outstanding opportunities to observe the unique wildlife.
On the banks of the Nyinabulitwa Crater Lake, Crater Safari Lodge blends perfectly with its surrounding landscape.
Accommodation
The lodge comprises of seven ultra-luxurious double/twin cottages and two larger cottages each with two rooms to sleep up to four. These family cottages are ideal for larger groups or families. All the cottages have en-suite bathrooms with hot and cold running water as well as solar lighting, internet access, individually designed furniture and stunning scenery around Lake Nyinabulitwa.
Amenities at the lodge include a restaurant, bar, lounge, crafts shop, mobile spa facility and campfire area overlooking the Crater Lake.
Activities
Crater Safari Lodge provides the ideal base for many exceptional wildlife activities and excursions to the local attractions including:
◾Five-day chimpanzee and wildlife safari
◾Chimpanzee tracking
◾Chimpanzee habituation experience
◾Bigodi Wetland Sanctuary
◾Semliki National Park
◾Rwenzori Mountains
◾Amabere ga Nyina Mwiru Caves
More Less
Families
- Great for children of all ages
- No pets allowed
Bed & bathroom
- Bedroom 1: King bed
Bedroom 2: Queen Bed
Bedroom 3: Twin bed
Bedroom 4: King bed
Bedroom 5: Full bed
Bedroom 6: Twin bed
Bedroom 7: Twin bed
Bedroom 8: King bed
Bedroom 9: Queen Bed
Bedroom 0: Full bed
Bedroom 1: Full bed
Beds in other rooms: Queen Bed - 10 Full baths, 1 Unknown type
Amenities
- Wireless Internet
- Internet access
Access
- Parking
- Secure parking
- Not suitable for wheelchair users
Policies
- Payment
- This rental can only be paid for online through FlipKey using your credit/debit card or PayPal (never by bank or wire transfer).
- Smoking
- No smoking at this property
Cancellations
Change of plans? No problem. You could receive a partial or full refund, depending on when you cancel.
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Booking confirmed |
100% refund within 24 hours after booking (provided the stay is at least 60 days away).
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24 hours after booking |
50% refund of the amount paid (minus the booking fee*) if cancelled at least 4 weeks before check-in.
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4 weeks before |
No refund if cancelled less than 4 weeks before check-in.
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Check-in date |
* The booking fee is stated in the cancellation policy information on the payment page. This fee helps us run our secure platform and enables us to provide 24/7 customer support
About the owner
Barbara B.
- Calendar last updated:
- 17 Apr 2016
- Years listed:
- 8
- Based in:
- Uganda
- Overall rating:
Languages spoken: English
These are the details provided by the business owner.
Business Name
Business Address
Business Telephone
Business Email
Other Applicable Information
Map
Reviews
– based on 1 review
1 review
- Excellent
- 0
- Very Good
- 0
- Average
- 0
- Poor
- 0
- Terrible
- 1
“horrible hotel - high rate for basic room and NO services”
I paid a very high rate for this hotel thinking it will be a luxery hotel at that level but i was wrong : it is completely over-rated and i don't recommend at all that hotel. The location is nice… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Dear Christine, Thank you for taking time to share your bad experience with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. The issue of the tiles was fixed today because it was meant to be done today. For the bathroom where the sink stands, its a rough surface because we dont want insects to eat the wood and all rooms are this way but we can try to improve it by closing that area with a piece of wood or tiles we shall look into it.( Sorry you didn't like our style). The information, we got is that you complained about the room and Mr. Michael(Lodge manager) suggested to change you room and you refused. You wanted to charge your devices in your room but you were told you can only charge in the main house, you complained that your devices are expensive and that would be stolen( most guests have been charging their devices in the main room, none has ever been stolen)- To solve this problem, we are planning in having solar chargeable power banks in each room, which is already in the pipe line. About the electricity issue, most lodges in Uganda in National Parks use Solar Lighting and its the reason why the main housing is the place you can charge all your devices(all this information is on our website) and past reviews from previous guests all say charging is done in the main house. for example like this review( check on trip advisor). Beautiful base for Chimp tracking We arrived at the lodge after a long drive across the country from Kampala, to be greeted by a smiling staff, beautiful grounds and a hippo sighting from the daybed on our deck. Our breakfast and dinner were delicious - fresh fruit, multi-course meal served at the time that worked for us. They were very accommodating. The lodge is a smaller property, which made it feel more intimate than some other eco-lodges. We traveled with our two teenaged kids, who enjoyed relaxing in the main lodge before dinner. As with most lodges in Uganda, there is wifi in the main areas, but not in the rooms. Show less Stayed: June 2017, travelled with family Value Cleanliness Service Ask Good_golly2017 about Crater Safari Lodge Kibale Its the lodges/ hotels in the city or near towns that have electricity. About the price, we wouldn't say its our fault, you booked a double room instead of a single room which was cheaper and you booked on Bed and Breakfast basis. When you started complaining about the price, I checked and I noticed you booked a double room and I requested the chef to give you complimentary dinner/ lunch. I am really sorry that the food was bad, its the first kind of complaint I am getting about food. I will consult the kitchen department to know what really went wrong and hope it doesn't happen again. Bedding Request/Smoking Preference 1 double or 2 twin beds, Non-smoking Reserved For christine 1 1 Adult Room Type Luxury Double or Twin Room, Lake View - Breakfast Included Room Code 002 Rate Plan Code BB Check-in Jul 10, 2017 Check-out Jul 11, 2017 Night Count ( 1 ( 1 Night ) It happens you were the only guest there yesterday(it was our rest day) so you should have stayed more days and see how many guests we have the other days, the days before your arrival and after you left.we are full house, plus the new cottages taken. If your local agency knew our lodge wasn't fit for you then would have advised you not to stay with us. We are a busy lodge and it was luck you to had the lodge to yourself and you had all the staff looking after you. It would also be nice if you gave us the name of your local agency and we would have a word with them. Please do send us their contacts. Unfortunately, We cant give any refund, because you consumed services and it wasn't was our fault that you booked a double room which was meant for two and not one. We asked you to change room since you didn't want the one given you refused not only that the lodge didn't have other rooms better than that one. For the food, sorry about the bad food although you aren't entitled to bad food , we always make sure that our guests have fresh food and the some food comes from our garden( still strange, but will talk to the kitchen staff) but you had paid for Bed and Breakfast and all meals provided to you were complimentary. I have already explained to Expedia about this issue and as I have explained to you. We still apology for your bad experience at our lodge and we promise that it wont happen again. If you have any more questions please dont hesitate to contact us. Looking forward to hearing from you. Best Wishes, Mangement
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
FAQs
- How do I find more info about the property?
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You can get in touch with Barbara (the owner) through the contact form on this page.
If you’ve already booked, go to Manage your booking to send the owner a message.
- What if I have questions before I book?
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Send Barbara (the owner) an email through the contact form on this page. Alternatively, if there’s a phone number on this page, you can call them.
- How do I contact Barbara (the owner)?
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Send an email through the contact form on this page. Or if there’s a phone number on this page, you can call them.
If you’ve already booked, go to Manage your booking to view Barbara the owner's contact details or send them a message.
- What's the difference between 'Book your stay' and 'Contact the owner/manager'?
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Use the Ready to book? form to pay provisionally online and send Barbara (the owner) a booking request. You’ll find out within 24 hours whether they’ve accepted - no money will leave your account before then
Or send Barbara (the owner) an inquiry through the Contact the owner/manager form if you’d like a quote or more info first.
- What is a booking request?
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When you pay online through the Ready to book? form, a booking request is sent to Barbara (the owner). You’ll find out within 24 hours whether they’ve accepted - no money will leave your account before then.
Only bookings paid for through our site are covered by our trusted Payment Protection.
- How do I know my booking is safe?
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To book this property you need to pay through the Flipkey website. Only bookings paid for through our site are covered by our trusted Payment Protection. This means that in the unlikely event that you’re prevented or denied access to the property when you check in, we’ll offer a full refund for the stay.
- How do I know what it will cost for my stay?
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Simply enter your dates in the Ready to book? form to calculate the cost of your stay.
Click Book now to see a full breakdown of the price.You can also request a quote from Barbara (the owner) through the contact form. The owner will email you the total cost for your dates and a link to book and pay online.
- How do I know if my booking request has been accepted?
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You’ll receive an email within 24 hours to let you know. Or you can check in Manage your booking. No money will leave your account unless it’s accepted.
- How do I pay for my vacation?
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Use the Ready to book? form to pay provisionally online. You can pay by credit/debit card or PayPal. Barbara (the owner) will have 24 hours to accept the booking and no money will leave your account before then.
If you’ve been sent a quote, simply accept it and pay online through the email we sent you. You can also do this in Manage your booking.
Only bookings paid for through our site are covered by our trusted Payment Protection.
- Why can't I call Barbara (the owner) before booking?
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You can exchange contact details with the property owner/manager once your booking is confirmed and you’ve paid in full. Paying and communicating only through our platform allows us to ensure that your booking is covered by our Payment Protection policy.
If you have any questions before booking, you can send the property owner/manager a message via the contact form on their listing. Once you’ve booked, you can discuss the rental and make arrangements for your trip by logging into Manage your booking.
- How do damage deposits work?
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In most cases, you don’t pay a damage deposit up front. Instead, we save your payment details securely and you’re only charged in the event of damage to the property.
Occasionally, you will pay a damage deposit up front as part of the total rental cost. In this case, the owner has 10 days after you check out to report any damage. If they don’t, we’ll return your deposit. If their claim is successful, we’ll deduct the agreed cost and return the remainder.
- How can I view and manage my booking?
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Go to Manage your booking to view all your booking details, pay the balance of your booking or cancel it if you need to.
- How do I pay the balance of my booking?
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You can pay the remaining balance of your booking at any point. Simply go to Manage your booking and click Pay now.
We’ll automatically charge the balance payment to the same payment method 10 days before it’s due. Go to Manage your booking to see when the payment will be taken.
- How can I withdraw my booking request?
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You’ll need to contact Barbara (the owner) to do this. Send them a message in Manage your booking or through the contact form on this page.
- How do I cancel my booking?
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Go to Manage your booking to cancel your booking. Here you can view your cancellation policy to see if you’ll be refunded.
- How do I make changes to my booking?
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You can request to change the dates or number of people on your booking via the Manage your booking page. To change your dates use the Edit booking button. If you need to change the number of guests staying then send Barbara (the owner) a message.
If Barbara (the owner) agrees, they’ll send you a revised quote outlining the changes. You can review and accept/decline this from the Manage your booking page. You’ll have 48 hours to take action before the revised quote expires.
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