“A beautiful home from home”

Response from the owner I was delighted to read that you had a fabulous holiday in a tiny piece of paradise and that you really recommend my lovely villa. I was somewhat perplexed by your comment that it was too hot to cook in the kitchen, as there are ceiling & wall fans as well as air-conditioning. What a shame that you thought the fans in the lounge were just circulating hot air-there is usually a breeze from the sea, which wafts through the front double doors when they are open (mosquito doors prevent any unwanted mozzies, even at night) & straight through to the pool at the back. The manager was very pleased that you said you hadn't had such a laid back holiday ever, as he goes to immense trouble to ensure that everything is perfect for guests.

This response is the subjective opinion of the management representative and not TripAdvisor LLC.

“Fabulous!”

Response from the owner Thankyou Linda for going to the trouble of writing a review 4 months after you stayed! That means you must have really loved it and in turn we really appreciated having such delightful guests in the villa. It's so easy to put one's holiday behind one-but you went the extra mile to make us feel that we had done a good job. Looking forward to seeing you again some time. Marilyn and Kelvin

This response is the subjective opinion of the management representative and not TripAdvisor LLC.

“Can't wait to come again!”

Response from the owner Very delighted to hear that you loved your holiday at Dolphin Villa. I was especially pleased to see you refer to our isolated and beautiful beach as 'a perfect Caribbean wonderland'. That's just how I feel about it, with all its wildlife and the striking colours of the light at different times of day. Also thrilled that you enjoyed your trip with Newton George. He is a very humble man, despite his international reputation. We can't wait to welcome you back to Dolphin Villa. Best wishes, Marilyn and Kelvin

This response is the subjective opinion of the management representative and not TripAdvisor LLC.

“Wonderful Place to Stay!!”

“Everything that we needed, fantastic stay.”

Response from the owner Dear Stephen, Thankyou so much for your delightful & very positive response to Dolphin Villa. We were delighted to hear that everything suited your needs and that you appreciated the beauty of our garden and of the birds that we go to so much trouble to encourage. Thankyou too for being such charming and fun guests. It makes us happy when our guests fit in so well & have such a good time. We really do look forward to seeing you all again-and perhaps with more grandchildren next time, as you'll have noticed that we love having young children around. All good wishes to you and your family, Keep well and happy, Marilyn and Kelvin

This response is the subjective opinion of the management representative and not TripAdvisor LLC.

“Overall Disappointing - Poor Customer Service”

Response from the owner I’m sorry to hear you felt my reply lacked remorse. Kelvin did check with your mother, was assured that everything was O.K., & asked her to suggest you communicate directly with him as he is on site. I am so surprised by your response: let me help people draw their own conclusions. Kelvin checked for holes that a mouse might use & 1 has been blocked. He was pleased to learn that you ‘found the villa clean and has all the amenities as described’ (April 16), so hopefully the mouse’s appearance was a one off, though as I said in my reply to you, we can’t do anything about the fact that the tropics is teaming with wildlife. Re wifi: I explained to you that I advertised ‘wifi access’, not wifi round the pool. Our system stretches some 90’ ( from the kitchen to the lounge and into the gallery) , which is better than in many households in the U.K. You complained about poor water pressure, not useless showers. Dolphin villa has been blessed with either mains water or reserve tank water for most of the time. Once reserve tanks are in use, the water pressure is low (detailed in our information sheets). We have had the plumber check the whole system & there is nothing wrong with it. All he could think was that, as you’d said that you had been able to shower for 3-4 mins(April 20)., someone had the washing machine on at the same time. The problem has now been resolved due to heavy rain and the Water Authorities’ opening of 3 new wells. Re: beach. Kelvin did go to the trouble of accompanying you all to show you where you could swim. I told you that the beach is great for long walks and observing wild life. The water was not very calm when you were here, due to Spring tides, which mean the beaches on the Caribbean side would have been calmer that week( and vice versa at other times).I’m afraid this is not something we can control. I was especially disappointed to note your point about lack of customer service. You originally booked for 9 days, then changed it to 7, then to 5. I acceded to each request with a good grace, even though we were inundated with requests for the Jazz festival & lost a great deal of custom. You even commented that I had ‘been so flexible -we appreciate how accommodating you’ve been). I also spent many hours getting quotes for you for catering,then tracking down a caterer who would deliver, only to be told you didn’t want either. You booked a dinner for your first night, Kelvin bought in all the ingredients, marinaded the meat, only to be told less than 24 hrs before arrival, that you were cancelling. Your husband asked Kelvin to book a van for you, he went to fetch it, only to find you had booked one yourselves. All very embarrassing for Kelvin.

This response is the subjective opinion of the management representative and not TripAdvisor LLC.

“Wonderful, welcoming home away from home”

“Dolphin Villa - It has it all.”

“AMAZING”

“recent holiday”

Response from the owner Thankyou so much, Bill, both Kelvin and I thoroughly enjoyed meeting you and your family. it was a pleasure to be able to have such considerate and delightful guests in Dolphin Villa. Hope to see you again some time.. Marilyn and Kelvin

This response is the subjective opinion of the management representative and not TripAdvisor LLC.