ZENAO APPARTHOTEL TROYES – Home 8562757 Apartment
- 22 bedrooms
- 2 sleeps
- 2 nights min stay
ZENAO APPARTHOTEL TROYES – Home 8562757
- Apartment
- 22 bedrooms
- sleeps 2
- 2 nights min stay
Key Info
- Nearest beach 24 mi
- Not suitable for children
- Car advised
- Pet Friendly
Description from owner
Description
Our hotel, the residence the Banks of the Seine, is distinguished from other apartment hotels because it is part of a multigenerational site bringing together under one roof a senior residence, OBEO and an apartment, Zénao. We offer studios and apartments fully furnished and equipped for business or pleasure. At Zénao Troyes, we offer the wifi throughout the hotel and secure parking (booking). All apartments have a double bed, flat screen TV with cable channels, a kitchenette area with microwave, fridge and kettle. The bathrooms are all adapted to disabled persons with shower, hairdryer and shower products (soap and shampoo). Bed linen and towels are provided. The apartment complex is located 10 minutes walk from the city center, the Espace Argence or the Convention Center. The Higher School of Commerce is located 10 minutes drive from the residence. The outlet shops are 3 km. You can access the Nigloland amusement park in 45 minutes by the D619.
Bed & bathroom
- Bedroom 1: Full bed
Bedroom 2: Full bed
Bedroom 3: Full bed
Bedroom 4: Full bed
Bedroom 5: Full bed
Bedroom 6: Full bed
Bedroom 7: Full bed
Bedroom 8: Full bed
Bedroom 9: Full bed
Bedroom 0: Full bed
Bedroom 1: Full bed - 1 Shower
Amenities
- Wireless Internet
- Waterfront
- Internet access
- Games room
- Fridge
- Microwave
- Toaster
- Kettle
- Satellite TV
More Less
Access
- Parking
- Secure parking
- Not suitable for wheelchair users
Policies
- Check in time: 15:00, Check out time: 10:00
- If you have any questions about check-in or check-out times, please contact the owner/manager.
- Payment
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This rental can only be paid for online through FlipKey using your credit/debit card or PayPal (never by bank or wire transfer).
Damage deposit: ($214.26) €200.00 - Smoking
- No smoking at this property
Cancellations
Change of plans? No problem. You could receive a partial or full refund, depending on when you cancel.
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Booking confirmed |
100% refund within 24 hours after booking (provided the stay is at least 60 days away).
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24 hours after booking |
50% refund of the amount paid (minus the booking fee*) if cancelled at least 4 weeks before check-in.
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4 weeks before |
No refund if cancelled less than 4 weeks before check-in.
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Check-in date |
* The booking fee is stated in the cancellation policy information on the payment page. This fee helps us run our secure platform and enables us to provide 24/7 customer support
About the owner
Maud C.
Tourist License
814499331
- Calendar last updated:
- 06 Mar 2024
- Years listed:
- 7
- Based in:
- France
- Overall rating:
Languages spoken: English, French
These are the details provided by the business owner.
Business Name
Business Address
Business Telephone
Business Email
Other Applicable Information
Map
Reviews
Very Good
– based on 16 reviews
Very Good
16 reviews
- Excellent
- 8
- Very Good
- 8
- Average
- 0
- Poor
- 0
- Terrible
- 0
“Très bien”
Bonne accueil, chambre propre et spacieuse. Le gros plus,le petit parking dans la résidence car le parking dans la cour n'aurait pas été pratique.
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Cher Client, Nous vous remercions d'avoir choisi l'appart'hôtel Zénao Troyes pour votre séjour. Nous sommes heureux d'apprendre que votre séjour c'est passé dans les meilleurs conditions. Au plaisir de vous accueillir de nouveau. Bien à vous, l'équipe Zénao Troyes
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“Super”
Superbe appartement nous revenions d'un week end et nous voulions couper la route pour notre bebe. Superbe appartement tout est neuf. Et nous avons été très bien accueilli!
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Cher Client, Nous vous remercions d'avoir choisi l'appart'hôtel Zénao Troyes pour votre séjour. Nous sommes heureux d'apprendre que votre séjour c'est passé dans les meilleurs conditions. Au plaisir de vous accueillir de nouveau. Bien à vous, l'équipe Zénao"
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“excellent séjour”
excellent séjour, dans une magnifique région nous avons découvert troyes et ses très nombreux monuments et musées ainsi que les villages aux alentours nous avons fai… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Cher Xavier, Nous vous remercions d'avoir choisi l'appart'hôtel Zénao Troyes pour votre séjour. Nous sommes heureux d'apprendre que votre séjour c'est passé dans les meilleurs conditions et que votre weekend a été fort en découverte. Au plaisir de vous accueillir de nouveau. Bien à vous, l'équipe Zénao
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“Idéal”
Très bel hotel, très bien placé. L'accueil sympathique, la chambre propre, petite mention pour la déco à l'accueil, réussi !
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Cher Fredromanxxx, Nous vous remercions d'avoir choisi l'appart'hôtel Zénao troyes pour votre sséjour. Nous vous remercions pour votre agréable message qui sera transmis à notre équipe d'accueil. Au plaisir de vous accueillir de nouveau. Bien à vous, l'équipe Zénao
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“Rien à dire !”
Très bien accueillis , personnel plus que serviable , à l’écoute et très arrangeant ! Nous avons passés un très bon week-end Les chambres sont belles,… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Chère Honorine, Nous vous remercions d'avoir choisi l'appart'hôtel Zénao Troyes pour votre escale d'Avril. Nous sommes heureux d'apprendre que votre séjour c'est passé dans les meilleurs conditions. Au plaisir de vous accueillir de nouveau. Bien à vous, l'équipe Zénao
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“Zen”
Très bien, appartement vraiment spacieux et calme proche du centre ville avec parking couvert. je recommande
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Cher client, Nous vous remercions d'avoir choisi Zénao appart'hôtel pour votre séjour à Troyes. Nous sommes heureux d'apprendre que votre expérience à l'appart'hôtel c'est bien passé. Au plaisir de vous accueillir de nouveau. Bien à vous, l'équipe Zénao
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“De beaux appartements à petit prix”
Nous avons réservé deux chambres à cet appart'hôtel. Ayant davantage l'habitude des hôtels quatre hôtel, nous espérions ne pas être d&eacu… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Cher client, merci d'avoir choisi Zénao appart'hôtel pour votre séjour à Troyes. Nous vous remercions pour le récit de votre expérience. Nous transmettrons à nos équipes votre agréable message. Au plaisir de vous accueillir de nouveau. Bien à vous, l'équipe Zénao
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“une bonne surprise”
Appart'Hôtel situé dans une friche industrielle en pleine rénovation et à proximité immédiate du "bouchon de champagne". Appartement moderne bor… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Cher client, Merci d'avoir choisi Zénao Appart'hôtel pour votre séjour à Troyes. Nous vous remercions pour le temps pris à écrire ce long commentaire détaillé. Nous prenons en note toutes vos recommandations pour de futures améliorations. Au plaisir de vous accueillir de nouveau. L'équipe Zénao
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“Tout neuf, à 800 m du centre de Troyes”
Un appart'hotel plutôt spacieux dans une ancienne construction industrielle réhabilitée en bord de Seine. Le bâtiment est immense tout en longueur. Il est à 10 pe… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Chère Cathérine, Merci beaucoup d'avoir choisi Zénao Appart'hôtel pour votre séjour à Troyes. Nous vous remercions pour le temps pris pour écrire ce long commentaire détaillé. Nous prenons en note toutes vos recommandations pour de futures améliorations à l'appart'hôtel. Au plaisir de vous accueillir de nouveau. L'équipe Zénao
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“"Ancienne usine textile Babygro Fra For"”
Nous avons séjourné une nuit dans ce superbe appart'hotel ouvert depuis février 2017, il est situé sur les berges de la Seine ,a 15mn du centre ville,le concept est at… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Chère Marinelle, Toute l'équipe de Zenao vous remercie pour vos commentaires très positifs laissés après votre séjour chez nous et se réjouit que vous ayez passé un agréable moment au sein de notre établissement. Cela nous motivera davantage à vouloir offrir une meilleure qualité de service à nos futurs hôtes qui seront certainement influencés par des commentaires comme le votre. Toute l'équipe vous remercie encore une fois et se fera un plaisir de vous accueillir à nouveau lors d'un prochain séjour. Cordialement, Estelle Responsable d'établissement
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
FAQs
- How do I find more info about the property?
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You can get in touch with Maud (the owner) through the contact form on this page.
If you’ve already booked, go to Manage your booking to send the owner a message.
- What if I have questions before I book?
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Send Maud (the owner) an email through the contact form on this page. Alternatively, if there’s a phone number on this page, you can call them.
- How do I contact Maud (the owner)?
-
Send an email through the contact form on this page. Or if there’s a phone number on this page, you can call them.
If you’ve already booked, go to Manage your booking to view Maud the owner's contact details or send them a message.
- What's the difference between 'Book your stay' and 'Contact the owner/manager'?
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Use the Ready to book? form to pay provisionally online and send Maud (the owner) a booking request. You’ll find out within 24 hours whether they’ve accepted - no money will leave your account before then
Or send Maud (the owner) an inquiry through the Contact the owner/manager form if you’d like a quote or more info first.
- What is a booking request?
-
When you pay online through the Ready to book? form, a booking request is sent to Maud (the owner). You’ll find out within 24 hours whether they’ve accepted - no money will leave your account before then.
Only bookings paid for through our site are covered by our trusted Payment Protection.
- How do I know my booking is safe?
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To book this property you need to pay through the Flipkey website. Only bookings paid for through our site are covered by our trusted Payment Protection. This means that in the unlikely event that you’re prevented or denied access to the property when you check in, we’ll offer a full refund for the stay.
- How do I know what it will cost for my stay?
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Simply enter your dates in the Ready to book? form to calculate the cost of your stay.
Click Book now to see a full breakdown of the price.You can also request a quote from Maud (the owner) through the contact form. The owner will email you the total cost for your dates and a link to book and pay online.
- How do I know if my booking request has been accepted?
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You’ll receive an email within 24 hours to let you know. Or you can check in Manage your booking. No money will leave your account unless it’s accepted.
- How do I pay for my vacation?
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Use the Ready to book? form to pay provisionally online. You can pay by credit/debit card or PayPal. Maud (the owner) will have 24 hours to accept the booking and no money will leave your account before then.
If you’ve been sent a quote, simply accept it and pay online through the email we sent you. You can also do this in Manage your booking.
Only bookings paid for through our site are covered by our trusted Payment Protection.
- Why can't I call Maud (the owner) before booking?
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You can exchange contact details with the property owner/manager once your booking is confirmed and you’ve paid in full. Paying and communicating only through our platform allows us to ensure that your booking is covered by our Payment Protection policy.
If you have any questions before booking, you can send the property owner/manager a message via the contact form on their listing. Once you’ve booked, you can discuss the rental and make arrangements for your trip by logging into Manage your booking.
- How do damage deposits work?
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In most cases, you don’t pay a damage deposit up front. Instead, we save your payment details securely and you’re only charged in the event of damage to the property.
Occasionally, you will pay a damage deposit up front as part of the total rental cost. In this case, the owner has 10 days after you check out to report any damage. If they don’t, we’ll return your deposit. If their claim is successful, we’ll deduct the agreed cost and return the remainder.
- How can I view and manage my booking?
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Go to Manage your booking to view all your booking details, pay the balance of your booking or cancel it if you need to.
- How do I pay the balance of my booking?
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You can pay the remaining balance of your booking at any point. Simply go to Manage your booking and click Pay now.
We’ll automatically charge the balance payment to the same payment method 10 days before it’s due. Go to Manage your booking to see when the payment will be taken.
- How can I withdraw my booking request?
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You’ll need to contact Maud (the owner) to do this. Send them a message in Manage your booking or through the contact form on this page.
- How do I cancel my booking?
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Go to Manage your booking to cancel your booking. Here you can view your cancellation policy to see if you’ll be refunded.
- How do I make changes to my booking?
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You can request to change the dates or number of people on your booking via the Manage your booking page. To change your dates use the Edit booking button. If you need to change the number of guests staying then send Maud (the owner) a message.
If Maud (the owner) agrees, they’ll send you a revised quote outlining the changes. You can review and accept/decline this from the Manage your booking page. You’ll have 48 hours to take action before the revised quote expires.
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