“lovely accomodations, very clean and concierge service wonderful” We love this property, having stayed in the past, but this was a new unit to us. The amount of space was great to accommodate the five of us, which is not easy to find in an apartment. The concierge service was personal and tried some new restaurants on his recommendation. Overall a great experience, would go back!

“Location, safe, amazing pool and great staff” Gorgeous property, perfect for families, couples and even Seniors Very well appointed, definitely turn key!! Take advantage of the beautiful kitchen and stock up on groceries and beverages. What a great help Bric - Susana !!! The condo was perfect for us. Easy short walk to the beach, shopping and restaurants. Love the option of eating in or dining out. Bric office within walking distant or phone call away. Great suggestions for activities, dining and night life. Everyone is so nice!!! We will be back !!!

“Great Food! Perfect atmosphere for relaxing!” I have stayed at the Hacienda 3 times now. The first time was just my fiancé and I. We loved it so much we went back with his family. The 3rd time was with a wonderful group of friends. This place is magnificent. Each guest room is unique - one room has 3 story high ceilings!! It's so quiet and peaceful with great massages at the spa (the bamboo is my favorite) and the food is so good, we tried to recreate one of the dishes at home. It was tasty but did not live up. Trust me when I tell you, you will not regret a visit to Hacienda Petac!

“Fantastic Family Getaway” Our family of 8 were originally booked to stay at El Faro during Spring Break, but after some double booking by El Faro's management company, we lost our reservation. However, the manager at El Faro helped us find Luna Encantada. We were leary because we didn't know anything about the Luna. I have to say we were thrilled once we got there. The hotel is clean, well maintained. The pool was heated (which the grandkids loved compared to El Faro's freezing pool the year before.) There was actually a beach-the sand washes away every year in certain areas in Playa and this year some beach-front hotels were actually ocean-front. So we had lovely beach, plenty of beach chairs, 2 beach servers who were just wonderful-I wish I could remember their names! Our apartment had 3 bedrooms with a rooftop that had hammocks, chairs, tables and most important-a BBQ grill. We spent several nights cooking at home, visiting and just spending time together. We worried that 8 people and 2 bathrooms would be a problem, but it never was. We will definitely stay here again. Luna Encantada is centrally located and a wonderful place to stay. Oh, and the management company, Playa Beach Getaways is incredibly organized. We had all the information we needed. If you've never been to Playa they send you so much information on what to expect, what to do, and where to go you'll feel completely prepared. Go and have fun!

“Wonderful Vacation!” My family of 6 stayed in Luna Encantada C3 for one week and had the best vacation ever! The unit was beautifully furnished and had everything we needed. The men at the front gate and the beach were extremely friendly and very eager to help with bags or putting up a beach umbrella. The location is absolutely perfect, with an amazing beach and great dining just steps away. We would love to return!

“A Beautiful Week In Playa” We had 6 adults stay in this 3 bedroom condo. The master bedroom was gorgeous and the king-sized bed was ok. The middle bedroom had 2 queen sized beds which were comfortable. The small bedroom was very small and had a fan instead of aC. There was a small bedside table on one side and nothing on the other. We ended up setting up our luggage as a small table on the other side to put water and phone etc. The bed in the small bedroom was more comfortable than the king sized bed in the Master bedroom. The bathrooms are fine and overall the place was very clean. There were plenty of towels and the sheets were changed on the 3rd and 5th days. We did have an issue with the stove - if it is not turned off correctly, there is an odor of gas. We had to have maintenance show us the trick. The beach was gorgeous and Gabrielle was there to get us chairs and umbrellas everyday. Also, we could get beach/pool side service from Fusion and ate there a few times too. There was never an issue of not finding a chair even though a lot of the units were filled. The location of the condo is great if you have children. We happen to be 6 adults on vacation the same week that a lot of families were on vacation. Being poolside was nice but we had a lot of kids in the pool at all times. Although the property manager did make sure the kids were not overly loud and playing catch, etc. the pool seemed to always be occupied with kids. I think I would get a beachfront or maybe a roof condo if I came back with no kids. The location of the complex was perfect. We were within walking distance of 5th ave, the ferry and even Walmart.

“Great location, great views, great condo” Five of us just returned from a week in Luna Encantada C-1 and I can't say anything but positives about the experience. The condo is just as advertised and even better than the pictures show. The location of the condo is perfect, just half of a block from the center of Fifth Avenue and right on the water. We loved being next door to Fusion, the food and drinks are as good as any in Playa del Carmen and the live music in the evenings was great. Jorge and the other guys who work on the beach were great when it came to setting up our chairs and umbrellas in the morning and running for drinks and food throughout the day. They work hard for their money and we always tipped them well at the end of every day. The housekeeping every other day was a real plus for us and they kept the place spotless. The highlight of the week was when our son got engaged to his girlfriend at dinner Wednesday evening! It made the rest of the week even more perfect!!! About the only negative thing I can say about C-1 was the shower heads were partially clogged but it was a minor inconvenience that could be fixed with a little bit of vinegar overnight. All in all, this was a perfect vacation for us all and we can't wait to go back again.

“Fantastic condo in Playa” Our 2nd visit to Playa, and Luna Encantada is potentially the best "on the beach" condo in the whole town. The unit was lovely, spacious, with a fabulous terrace for evening drinks. The location is great right next to 5th avenue and all the restaurants and clubs in easy walking distance. The condo staff is very friendly and helpful. A no-brainer.

“Magical Escape” My friend and I just returned from 4 amazing nights in Casa Sisal. We had spent a few days in Merida, and the trip to the country was a fantastic counterpart. As you enter the grounds, beautiful landscaping and nature surrounds you. At the center of it all is the contemporary designed house, which exceeded the already high expectations we had before we arrived! The days were warm and relaxing and magical fireflies lit up the grounds as twilight began. Cyndy' suggestions for daily outings were interesting, tasty, and offered many insights into the history and local culture of the region. The caretakers, Bartola and her sister Soco were very warm and helpful and they cooked us an outstanding regional meal, which I highly recommend. We had a great time communicating with them using an iPhone language translation app! We can't wait to return with additional friends in the near future.

“A week in paradise” I now know what paradise is like, having spent 7 days at Palma Real, Neville Gardners wonderful condo, facilities amazing, location truly wonderful. I Welcomed in the New Year & said goodbye to 2013, could not have done this in a better location: would I visit again yes off course I would, if u are thinking of renting this condo stop thinking go for it

“Awesome experience” We had a wonderful time at the condo. The service and the staff there is excellent and the condo is very luxurious. We enjoyed every moment and took advantage to take a dip in the ocean every morning. It's so great, that the beach is only steps away. The supermarkets are close by and the restaurants in the vicinity were outstanding. Thanks for all your support, Marcie and David, Doreen, Sven and Lara (Canada/Germany)

“Super fabulous, very happy family...” The property and villa is exceptional. Very well decorated and has the best vibe for entertaining. Mimi was our concierge and was very helpful and welcoming. This was a surprise trip for my family. All they knew before hand was cancun airport. I had pre arranged night time chef service. That was a+. we had 15 people who were all accomadated for at ease. Anna Paulo was our main chef. She made beautiful desserts! We also had Martin as a daytime bartender, he made sure everyone had a beverage from the dock to the pool to the garden. Good stuff :) The family enjoyed taking the golf carts into the dolphin area with shops and stores. We rented them for the week. The villa had them ready when we arrived in the driveway. Best thing ever was the night entertainment. Worth every penny . Water drums and fire dancers. 1 hour show. So amazing. You feel the drums and the water color splashing about with heat from the fire ...it's quite impressive, must see! I'm already making plans for the next trip back. We felt safe. Had everything a large group needed. Very accomadating. Playa Del Carmen was pretty close by by taxi. Bring water shoes if you go in the ocean. My next trip will include a tequila tasting at villa for one of the nights and a day trip to the salt caves and everything else the same :) Super Fabulous Vacation @ Hacienda Del Mar!! Summer From Michigan