Important information for all you property owners out there! Booking requests now expire after 24 hours instead of 48. While this change may take a little getting used to, it will make the overall reservation experience better by expediting the process.
What’s a booking request?
When travelers visit your property page and they like what they see, they can use the “Book Now” button to make a reservation. They then enter their credit card information, which puts a hold on their credit card until you respond to the booking request or it expires. When a traveler uses the “Book Now” option and sends you a booking request, it means that they are ready to reserve and await confirmation from you!
Credit card holds are no joke.
Over time, we noticed that many travelers were confused or even annoyed by having their credit cards put on hold for as long as 48 hours while awaiting a response to a booking request. We want to make sure that your travelers are happy and ready to book your property, so by changing the standard response time for booking requests, your bookings are made faster, simpler, and with greater confidence. In fact, 70% of owners already respond to booking requests within 24 hours, so for many of you this change will go unnoticed. In addition to helping travelers, the faster you respond, the sooner your response rate goes up!
Better for the traveler, better for you.
The quicker you respond to requests, the better your response time and, correspondingly, your response rate percentage, which helps boost your priority in the listing search. Plus, travelers see your response rate and time right on your listing; the higher your numbers, the more likely they are to send you a booking request!
Need help staying on top of things? There’s an app for that!
We share your goal of getting as many bookings as possible, so we want to make sure that we give you the adequate tools to make more bookings starting today! If you don’t already, we highly suggest using our mobile application for iPhone and Android users, which allows you to monitor, accept, and decline booking requests from wherever you are the moment you get them! If you don’t have a smartphone, that’s okay! If your phone receives text messages, you can sign up for mobile alerts so that you know about your booking request the moment it happens.
In the event of expiration:
We understand that life gets busy and you just might not be able to respond within a day. If you absolutely cannot respond to your booking request within 24 hours, there’s still potential to make the reservation. The booking request will indeed expire, but your traveler might still be looking; try to get in touch as soon as possible before he decides to start searching for a new property. You can even send a payment request, right from your message inbox.
For more on how booking requests work, visit our Help Center. Good luck, and Happy Bookings!