Description from manager
Description from manager
3 Unknown types
More Property Details
Book this 4 bedroom house in Emerald Isle today! A total of 8 people can sleep here comfortably.
Travelers are sharing their opinions on this property. It has an overall rating of 3.5/5 thanks to an average of 6 reviews.
Costs vary, with the average weekly rate as low as $960 to as high as $2660, depending on travel dates.
The manager last updated the property’s calendar Feb 24, 2018.
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About the manager
About the manager
Emerald Isle Realty, Inc
Emerald Isle Realty, Inc
- Calendar last updated:
- 24 Feb 2018
- Overall rating:
Languages spoken: English
- This owner does not use online booking. Please contact them and they will be able to offer you a secure way to pay for your stay. Never pay for your vacation rental by wire transfer (such as Western Union or Moneygram) as this type of payment is untraceable.
- Please contact the owner
- Cancellation policy
Proximity to TripAdvisor's Top Emerald-isle Attractions
- Linen provided
- Children - Ask
- Smoking - Ask
- 3 Unknown types
– based on 6 reviews
- Very Good
“Exactly What We Expected -- Happily So”
The house was comfortable and the systems (air conditioning & hot water) were excellent. Very peaceful & quiet spot. Wonderful being right on the beach & the porches were lovely. Rooms are comfortable with ceiling fans & decent lighting. Bring bath mats (none are provided.) This is not a fancy house; we didn't want fancy. Emerald Isle Realty was fantastic! Very attentive and welcoming.We had a really great, relaxing vacation in a home right on the beach that was exactly what we expected. Can't ask for more than that.
The house was dirty. Shower, lamp shades, blindes, we found a pair of men's underwear under a bed, and more than 20 candy wrappers under another. The grounding rod for the house was located in the outside shower!!! One of the electrical outlets in the master bath sparked when we tried to use it. Not to mention we had cockroaches! Not one but 3 during night #1. They sprayed the next day bc we complained but the outside on the decks they crawled around all night. We made the best of it but will not stay here again.
Response from the manager Thank you for your feedback. I am sorry to hear that you arrived to less than tidy conditions. Our housekeeping department does guarantee their work and will gladly send another crew to clean more efficiently when it is reported that there are issues with cleaning. I am pleased to know that we quickly got the property sprayed for pests. All of our properties are regularly treated to keep such pests at bay, but from time to time an additional treatment is needed. Than you for letting us know about that and for giving us the opportunity to correct it. I hope you and your family will vacation with us again. Please give us a call when you start making plans for your next trip to Emerald Isle.
“It doesn't get better than Emerald Isle!”
Loved our week by the sea. What a beautiful island shore with clear, warm atlantic water. Emerald Isle never disappoints. We have been coming for years. Sandcastle West and East was nicely furnished, very clean (thank you so much for that), and tastefully decorated with a minimum of clutter. Loved the outside showers, best ones we've ever had. Would appreciate upgrades on laundry machines in Sceast. Ei Realty made reservations, check in and check out very easy. Thank you so much.
Response from the manager Thank you for your review of your stay at the Sandcastle duplex. I'm so happy to hear that you enjoyed your time in Emerald Isle while vacationing at this duplex and I hope you will revisit soon. Please call us when you begin making plans for your next vacation - 1-888-832-0140.
The house was great. Weather was great. All had a good time.
“Off to an unclean start”
Upon arrival both units (Sandcastle East & West) were not properly cleaned. There was hair and sand in one bath tub. Upstairs bedroom on East side had a note on the balanket on the bed that said that the blanket was dirty and needed to be cleaned. It was appearant that the cleaning crew had not been there. There was a swipe taken at vacuumming, but hardly a adequate job. Hvac vents needed to be cleaned - dust caked. Pots on West side had burnt food in the bottom, so before cooking we had to clean the pots. Oven was dirty, burnt on food - we didn't touch it. Toilet in bath room upstairs, king room, on West side needed to be cleaned. Once the family got it clean enough to live in the rest of the week. Went well. i did call the Manager of Housekeepping and she was very understanding and offered to have to cleaning crew return, but by this time the work was done. I understand that the owner has their own separate cleaner(s) and that Emerald Isle Reality (EIR) isn't responsible for what they do; however, what they do or don't do reflects on EIR. This was our second stay in Sandy Castle East & West, but without some real assurances of cleanliness it will be our last. This year when we deceided to come to Emerald Isle, we knew who to call and what we wanted. Next time it will take added research for our lodging.
Response from the manager Thank you for your review of your stay at Sandcastle East and West. I’m sorry to hear that you arrived to an unclean property. I certainly wish you would have called our office prior to doing all of that cleaning yourselves. We would have been happy to send cleaners to the property to clean more efficiently. I am forwarding your review to our homeowner team so that they can get in touch with the owner of Sandcastle East and West to make them aware of the poor cleaning service you received. I’m so glad your vacation was enjoyable after overcoming the cleaning issues. I understand your hesitation in booking this property again but trust that the owner of Sandcastle East and West will be proactive in preventing a situation like this one from reoccurring. We really hope you will return to Emerald Isle Realty for assistance in planning your next vacation. We manage many wonderful vacation properties in addition to Sandcastle East and West and the service our housekeeping staff provides is of superior quality.
The home was very nice except for the sliding door going out to the porch. The house was well kept and very clean with a great view of the ocean. The only drawback to our stay was the fact that we had trouble with the sliding door. This will, hopefully, be corrected shortly as you c an not close the door all tge way and it lets the breeze and bugs into the house.