Innox Hill, Frome – Home 3192603 Apartment
- 1 bedroom
- 4 sleeps
- 1 night min stay
Innox Hill, Frome – Home 3192603
- Apartment
- 1 bedroom
- sleeps 4
- 1 night min stay
Key Info
- Nearest beach 83 mi
- Child Friendly
- Car not necessary
- Pet Friendly
- Private garden
Description from owner
Description
Set in the exclusive Innox Hill area above Frome, the house is an eight-minute walk along the riverbank to the beautiful artisan town centre. The guest annexe was the original 1940s house, and we live in the extension that was added on seven years ago. Please note that your space is right next to ours, so, although there are doors between the two parts of the house, you will still be aware that we are there. Guests have a cosy and comfortable sitting room, one (or two at extra cost) small south-facing double bedrooms, a bathroom with double-sized shower, and a kitchen with table and chairs. There is a single sofa bed in the sitting room for families whose children don’t wish to share the double bed in the second double bedroom. The garden wraps around the house and there is a small terrace/patio area which is just for our annexe guests, complete with table and chairs. Dogs can roam the whole garden! I am an artist, and my paintings hang all around the house.
Families
- Great for children of all ages
- Pets welcome
Bed & bathroom
- Bedroom 1: Queen Bed
- 1 Shower
Amenities
- Wireless Internet
- Private garden
- Internet access
- Central heating
- Kettle
- Iron
- TV
- Linen provided
- Towels provided
More Less
Access
- Not suitable for wheelchair users
Getting around
Interaction with guest
Policies
- Check in time: 17:00, Check out time: 11:00
- If you have any questions about check-in or check-out times, please contact the owner/manager.
- Payment
- This rental can only be paid for online through FlipKey using your credit/debit card or PayPal (never by bank or wire transfer).
- Smoking
- No smoking at this property
Cancellations
Change of plans? No problem. You could receive a partial or full refund, depending on when you cancel.
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Booking confirmed |
100% refund within 24 hours after booking (provided the stay is at least 60 days away).
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24 hours after booking |
50% refund of the amount paid (minus the booking fee*) if cancelled at least 4 weeks before check-in.
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4 weeks before |
25% refund of the amount paid (minus the booking fee*) if cancelled at least 2 weeks before check-in.
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2 weeks before |
No refund if cancelled less than 2 weeks before check-in.
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Check-in date |
* The booking fee is stated in the cancellation policy information on the payment page. This fee helps us run our secure platform and enables us to provide 24/7 customer support
House rules
About the owner
Felice H.
- Average reply time:
- 1 hour 9 minutes
- Response rate:
- 100%
- Calendar last updated:
- 28 May 2024
- Years listed:
- 10
- Based in:
- United Kingdom
- Overall rating:
Languages spoken: English
These are the details provided by the business owner.
Business Name
Business Address
Business Telephone
Business Email
Other Applicable Information
Map
Reviews
Very Good
– based on 13 reviews
Very Good
13 reviews
- Excellent
- 10
- Very Good
- 2
- Average
- 0
- Poor
- 0
- Terrible
- 1
“Home from home, ideal location”
This friendly home in a quiet neighbourhood with comfy beds and delicious breakfast was perfect for our visit to Winchester for a family birthday. It was a lovely walk through the park down to the re… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner It was such a pleasure having you all to stay. Do come again!
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“Ms”
Our first night in the UK. The first floor room was well appointed and the breakfast was lovely. Delightful and interesting couple very helpful and attentive. Would definitely recommend. Easy stroll t… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Thank you for your nice comments Rita, it was a pleasure having you to stay. I hope he rest of your trip was fun.
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“Friendly hosts with quiet home near central Winchester”
We stayed with Felice & Peter for a few nights for a wedding in Winchester. Their home is only 10 minutes walk through a park to central Winchester, with great views up the High Street along the w… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner The perfect guests: we loved having you to stay! Hope you had a good journey home.
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“Great stay...”
Such a quiet and peaceful place - and what wonderful hosts and amazing breakfasts. We thoroughly enjoyed our stay with you, Felice. You made us feel so very welcome and nothing was too much trouble f… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner It was a pleasure having you both to stay. Do come again!
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“Hidden House”
Hardy House was very difficult to find as there was no sign on the wall or anywhere else to let guests know this was the place. It really is just a bedroom in someone's home. No separate entrance… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner These people did not stay in our guest room. They didn't even see the room for more than one minute, as they arrived and the wife immediately asked to use the bathroom, then they left the house...taking our key with them. Our normal check-in time is from 5pm, but they arrived at 10am. They looked most unhappy as they came out of their car, so we assumed they had been quarrelling or had a problem on the way here. They seemed to be unable to make their mobile phone work, which made the husband highly stressed. When they left the house after using the bathroom (taking our front door key with them), they did not say anything or give any indication that they would not be coming back. We waited up until late evening for their return, as we were unsure what time they would want breakfast the next day. We were also worried they had perhaps had an accident. Anyway, we laid out breakfast for them for the next morning. By the next day we realised that the bedroom was still empty, but they still had our key. At that stage we understandably became worried about their strange behaviour. We took advice from a neighbour who also runs a B&B. On their advice we booked a locksmith to change the front door lock. These people seemed to be expecting a hotel, even though our room is listed on Airbnb which means it's by definition a guest room in a private house and not a hotel with a sign outside or a ‘private entrance’. We also make it clear in the description that this is a small double room. It was a moderately warm day, but as these people didn't stay in the room it meant that they didn't even ask about the windows or know about the temperature in it. The 'flimsy plastic chair' is a designer Philippe Starck Ghost Chair. Incidentally, we supply a hairdryer in case people haven't bought their own; and a kettle with cups, tea, coffee, milk and sugar for guests’ use. The towels are good quality Egyptian cotton from John Lewis – we have them in two complementary colours to match the room and bathroom. Anyway, these people did not use the towels, nor did they sit on the chair! We’ve always had particularly good experiences with our Australian guests. These ones certainly do not do their countrymen proud.
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“Gorgeous dog friendly room”
Stayed for a wonderful night here, along with our dog. The hosts were very welcoming and the room was beautiful - clean, quiet, all the amenities. Highly recommend booking.
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner It was a pleasure having you all to stay! Do come again!
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“Perfect for relaxing and close to city centre”
We stayed two nights. Felice and Peter were very helpful and accommodating as we required the sofa bed downstairs for an extra person. Would definitely stay again.
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Thanks for the nice review Neil. It was a pleasure having you all to stay.
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“Lovely room in great location in Winchester”
Stayed here with my cocker poo puppy, the hosts were so friendly and helpful, even walking half way across the park to show me how to get to the local pub for dinner. Lovely bright airy room, comfy be… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner It was a pleasure having you and your dog to stay. Do come again!
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“Lovely quiet place with helpful hosts close to town”
Lovely quiet place close to a park and the town. The path to town is steep but you can take the longer more gentle route. Felice and Peter are very pleasant hosts who suggested places of interest for … More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner It was a pleasure having you to stay. I hop you enjoy the rest of your trip.
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“Comfortable and quiet 'chambre d'hote' near city centre”
It's a charming room in a new extension to Victorian house: well equipped and with good quality fittings, including fascinating range of pictures. The situation s very quiet, though only a 10/15 … More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner We're glad you enjoyed your stay. As we are a B&B in a private home - and not a hotel - we unfortunately can't offer towel changes or room service such as washing up cups left in the bedroom! In fact, we respect our guests' privacy, so we never enter their bedroom during their stay unless specifically requested.
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
FAQs
- How do I find more info about the property?
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You can get in touch with Felice (the owner) through the contact form on this page.
If you’ve already booked, go to Manage your booking to send the owner a message.
- What if I have questions before I book?
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Send Felice (the owner) an email through the contact form on this page. Alternatively, if there’s a phone number on this page, you can call them.
- How do I contact Felice (the owner)?
-
Send an email through the contact form on this page. Or if there’s a phone number on this page, you can call them.
If you’ve already booked, go to Manage your booking to view Felice the owner's contact details or send them a message.
- What's the difference between 'Book your stay' and 'Contact the owner/manager'?
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Use the Ready to book? form to pay provisionally online and send Felice (the owner) a booking request. You’ll find out within 24 hours whether they’ve accepted - no money will leave your account before then
Or send Felice (the owner) an inquiry through the Contact the owner/manager form if you’d like a quote or more info first.
- What is a booking request?
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When you pay online through the Ready to book? form, a booking request is sent to Felice (the owner). You’ll find out within 24 hours whether they’ve accepted - no money will leave your account before then.
Only bookings paid for through our site are covered by our trusted Payment Protection.
- How do I know my booking is safe?
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To book this property you need to pay through the Flipkey website. Only bookings paid for through our site are covered by our trusted Payment Protection. This means that in the unlikely event that you’re prevented or denied access to the property when you check in, we’ll offer a full refund for the stay.
- How do I know what it will cost for my stay?
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Simply enter your dates in the Ready to book? form to calculate the cost of your stay.
Click Book now to see a full breakdown of the price.You can also request a quote from Felice (the owner) through the contact form. The owner will email you the total cost for your dates and a link to book and pay online.
- How do I know if my booking request has been accepted?
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You’ll receive an email within 24 hours to let you know. Or you can check in Manage your booking. No money will leave your account unless it’s accepted.
- How do I pay for my vacation?
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Use the Ready to book? form to pay provisionally online. You can pay by credit/debit card or PayPal. Felice (the owner) will have 24 hours to accept the booking and no money will leave your account before then.
If you’ve been sent a quote, simply accept it and pay online through the email we sent you. You can also do this in Manage your booking.
Only bookings paid for through our site are covered by our trusted Payment Protection.
- Why can't I call Felice (the owner) before booking?
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You can exchange contact details with the property owner/manager once your booking is confirmed and you’ve paid in full. Paying and communicating only through our platform allows us to ensure that your booking is covered by our Payment Protection policy.
If you have any questions before booking, you can send the property owner/manager a message via the contact form on their listing. Once you’ve booked, you can discuss the rental and make arrangements for your trip by logging into Manage your booking.
- How do damage deposits work?
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In most cases, you don’t pay a damage deposit up front. Instead, we save your payment details securely and you’re only charged in the event of damage to the property.
Occasionally, you will pay a damage deposit up front as part of the total rental cost. In this case, the owner has 10 days after you check out to report any damage. If they don’t, we’ll return your deposit. If their claim is successful, we’ll deduct the agreed cost and return the remainder.
- How can I view and manage my booking?
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Go to Manage your booking to view all your booking details, pay the balance of your booking or cancel it if you need to.
- How do I pay the balance of my booking?
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You can pay the remaining balance of your booking at any point. Simply go to Manage your booking and click Pay now.
We’ll automatically charge the balance payment to the same payment method 10 days before it’s due. Go to Manage your booking to see when the payment will be taken.
- How can I withdraw my booking request?
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You’ll need to contact Felice (the owner) to do this. Send them a message in Manage your booking or through the contact form on this page.
- How do I cancel my booking?
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Go to Manage your booking to cancel your booking. Here you can view your cancellation policy to see if you’ll be refunded.
- How do I make changes to my booking?
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You can request to change the dates or number of people on your booking via the Manage your booking page. To change your dates use the Edit booking button. If you need to change the number of guests staying then send Felice (the owner) a message.
If Felice (the owner) agrees, they’ll send you a revised quote outlining the changes. You can review and accept/decline this from the Manage your booking page. You’ll have 48 hours to take action before the revised quote expires.
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