Description from manager
Description from manager
More Property Details
Book this 3 bedroom condo in Playa del Carmen today! A total of 8 people can sleep here comfortably.
Guests can enjoy a pool, deck, and air conditioning among other amenities offered by this rental.
Travelers are sharing their opinions on this property. It has an overall rating of 4.5/5 thanks to an average of 11 reviews.
Costs vary, with the average weekly rate as low as $2100 to as high as $5200, depending on travel dates.
The manager responds to 95% of inquiries and last updated the property’s calendar Aug 21, 2017.
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About the manager
About the manager
Your Best Getaway
Your Best Getaway
- Response rate:
- Calendar last updated:
- 21 Aug 2017
- Overall rating:
Languages spoken: English
Proximity to TripAdvisor's Top Playa-del-carmen Attractions
- Air conditioning
- Ceiling Fans
- Housekeeping Included
- Linen provided
- Staffed property
- Towels provided
Phone / Internet
- Internet access
- Wireless Internet
Pool / Spa
- Jacuzzi or hot tub
- Shared outdoor pool (unheated)
- Elevator access
- CD player
- DVD player
- Satellite TV
- Balcony or terrace
- Smoking allowed
– based on 11 reviews
- Very Good
“Great location, great views, great condo”
Five of us just returned from a week in Luna Encantada C-1 and I can't say anything but positives about the experience. The condo is just as advertised and even better than the pictures show. The location of the condo is perfect, just half of a block from the center of Fifth Avenue and right on the water. We loved being next door to Fusion, the food and drinks are as good as any in Playa del Carmen and the live music in the evenings was great. Jorge and the other guys who work on the beach were great when it came to setting up our chairs and umbrellas in the morning and running for drinks and food throughout the day. They work hard for their money and we always tipped them well at the end of every day. The housekeeping every other day was a real plus for us and they kept the place spotless. The highlight of the week was when our son got engaged to his girlfriend at dinner Wednesday evening! It made the rest of the week even more perfect!!! About the only negative thing I can say about C-1 was the shower heads were partially clogged but it was a minor inconvenience that could be fixed with a little bit of vinegar overnight. All in all, this was a perfect vacation for us all and we can't wait to go back again.
“Great Vacation at Luna Encantada”
Our family had a great time and the C-1 condo is even better than the pictures. Perfect condo, perfect location. Right on the beach and only 1/2 block from 5th avenue - the main pedestrian boulevard. The only reason I didn't give 5 stars is because on our Sunday night there was a huge party at Fusion next door with the planet's loudest bass amplifier booming and literally shaking our condo from 3pm-3am. Onsite management who worked Monday morning checked it out and assured us that was the only party scheduled for our stay. And he was right! It was perfect the rest of our stay!
“Perfect family vacation”
We had an end unit at Luna Envantada which had a beautiful view of the ocean. Our balcony overlooked the beach, and the infinity pool was just steps off the balcony. Fifth avenue was also within steps, so the location couldn't have been better. There were six of us, ages 14 to 72, and our vacation was perfect for all of us. The unit was spacious, clean and comfortable. Wifi reception was great, which was important to my husband because he was teaching an on-line class. Walmart was within walking distance, so we got groceries for breakfast and lunch, and ate at different restaurants every night. The management at Lina Encantada was great and very quick to respond to any concerns that we had. Our biggest concern was how to work the safe! So that tells you how serious our concerns were! We would go back to Luna Encantada C-1 in a heartbeat and would recommend it to our best friends.
We went to Luna 12/24 and stayed until the 29th. This is our first visit to Playa in winter and we were not disappointed. The water was still warm. We usually go in May and September and there was a noticeable up tick in people in December. The condo is very nice, lots of towels. Great beachfront property in the heart of Playa
I've stayed here many times with my family the condo is first class the beach is right at your feet that's how close you are to it. The best location in Playa... The bar next door services you on the beach all day... The staff are really good about helping with whatever your needs are. The location is easy access to everything ... The best is waking up and having coffee on the balcony and looking at the beautiful water...
“Had a Fabulous Time in Playa at Luna C-1”
We recently returned from a visit to Playa Del Carmen. We stayed at Luna Encantada, Unit C-1. This was our third trip to Playa and our third time at Luna. However, this was the first time we've stayed in Unit C-1 and what a treat it was! The unit is beautiful--actually much more beautiful in person than in the pictures! Of course C-1 is completely beachfront and we spent hours on the huge balcony taking in all the activities on the beach and enjoying the ocean breezes. We had our 9-year old with us; he always enjoys having the pool right there. It's super convenient for us; he can walk over by himself and jump in and out hundreds of times daily. We've stayed in D-1 for two years and really enjoyed that unit as well. Which is better? I guess I'd say C-1 because I liked the decor a bit better. Both are excellent and you can't go wrong with either. My family absolutely loves Playa and Luna Encantada. We'll be back next year for sure!
This was the most effortless vacation I have ever experienced. A trip with my 8 girlfriends- we felt safe and pampered and couldn't decide if we were in Mexico or Europe!
The condo was immaculate. New art and decorative pottery was nice. Security was excellent as was beach service. Maid service excellent. Plenty of towels, dishes, tableware. Travel from airport to Luna was smooth and on time. As long as we can afford it this is the place we will return to. The beach and sea are magnificent. Tonya is great to work with. Very helpful.
This is our 3rd time staying in Luna Encantada condos. We have always been satisfied with our stay except for this last time in condo C-1. When we arrived there was a sign on the washer and dryer saying that they were out of order, we asked maintenance when they would be fixed and they said not for 3 weeks; we were planning on staying there for three weeks. They gave us keys to other condos to do our laundry which was very inconvenient. One of the bathrooms the toilet never flushed right and the drain in the shower drained slowly, maintenance looked at it, but it was never fixed. The windows looking out to the beach were never cleaned during our stay, and by the end of our stay you could hardly see out of them. At times the air conditioning gave off a sewer smell, don't know why, but it gave us a sickened feeling. Luna Encantada can be a nice place and has a great location, but I don't know if we will ever stay in these condos again.
Response from the manager I have worked with the guest who gave this review many times and was disappointed that their stay did not live up to our expectations. As the rental agent and good friend of the owners of the condo, I really wish the guest had used our free vonage phone system to call me or our free wifi to send me a message prior to their departure. Obviously the maintenance team, coming off of a super busy high season, had slacked off and I could have given the needed "nudge" to get all issues corrected immediately (with the exception of the washer/dryer). In all fairness, the reviewer should have mentioned the refund that I secured for her. The w/d delay was due to the fact the condo was being fitted for gas to increase the efficiency of the dryer and it was not something that could be done with guests in the condo. I am happy to report that this negative review did result in an overhaul of this spectacular condo!
“Watch what you eat and drink in Mexico.”
Condo was nice, location was outstanding, security is good, assistance (Alberto, etc) is excellent. Beach and pool is very nice and we like that the best. One of the beds clearly did not have clean sheets and we didn't like that very much. Everyone at the condo is great, very nice, helpful. Adeen (spelling?) and his associate that assist with beach chairs, and food from Fusions is great - we like that a lot.