Ash Cottage – Home 557575 Cottage
- 2 bedrooms
- 2 sleeps
- 4 nights min stay
Ash Cottage – Home 557575
- Cottage
- 2 bedrooms
- sleeps 2
- 4 nights min stay
Key Info
- Nearest beach 3 mi
- Not suitable for children
- Car essential
- No pets allowed
Description from owner
Description
Ash Cottage is one of three cottages set around a landscaped courtyard. The cottage sleeps two people in a king-sized bed and is ideal for singles or couples seeking a quiet retreat. There is plenty of off-road parking and guests are welcome to sit out in the courtyard or gardens.
The cottage kitchen is equipped with a cooker, microwave, fridge / freezer, kettle and toaster and washing machine. Drying facilities include a clothes maiden and a whirligig. The shower room is fitted with a standard-sized shower cubicle and has plenty of storage space for toiletries etc. A hair drier is available in the bedroom.
The lounge is furnished with two large settees which provide plenty of space to relax and stretch out to watch TV.
Wifi is available within the cottage but can occasionally be intermittent and the best telephone signal for this location is from Vodafone.
A selection of brochures for local places of interest are provided plus a map of Stranraer and the local area along with Guest Information and Safety Folders which provide instructions on how to operate items inside the cottage. The owners live on-site so are always on-hand should you require any help, advice or recommendations.
More Less
Bed & bathroom
- Bedroom 1: Queen Bed
- 1 Shower
Amenities
- Wireless Internet
- Climbing frame
- Swing set or jungle gym
- Patio
- Internet access
- Stove
- Fridge
- Freezer
- Microwave
- Toaster
- Kettle
- Washing machine
- Iron
- High chair
- TV
- Satellite TV
- Linen provided
- Towels provided
More Less
Access
- Parking
- Secure parking
- Not suitable for wheelchair users
Getting around
Interaction with guest
Policies
- Check in time: 16:00, Check out time: 10:00
- If you have any questions about check-in or check-out times, please contact the owner/manager.
- Payment
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This rental can only be paid for online through FlipKey using your credit/debit card or PayPal (never by bank or wire transfer).
Damage deposit: ($187.88) £150.00 - Smoking
- No smoking at this property
Cancellations
Change of plans? No problem. You could receive a partial or full refund, depending on when you cancel.
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Booking confirmed |
100% refund within 24 hours after booking (provided the stay is at least 60 days away).
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24 hours after booking |
50% refund of the amount paid (minus the booking fee*) if cancelled at least 4 weeks before check-in.
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4 weeks before |
25% refund of the amount paid (minus the booking fee*) if cancelled at least 2 weeks before check-in.
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2 weeks before |
No refund if cancelled less than 2 weeks before check-in.
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Check-in date |
* The booking fee is stated in the cancellation policy information on the payment page. This fee helps us run our secure platform and enables us to provide 24/7 customer support
House rules
Additional guests / guest beds are not provided or accepted.
Smoking / vaping within the cottage and vestibule is prohibited.
Candles and incense burners with naked flames are prohibited.
Electric vehicles must not be connected to the cottage electricity supply.
Electric bike and scooter battery chargers must not be used within the cottage.
About the owner
Viv A.
Tourist License
DG01357P
- Average reply time:
- 1 hour 19 minutes
- Response rate:
- 100%
- Calendar last updated:
- 09 May 2024
- Years listed:
- 12
- Overall rating:
Languages spoken: English
These are the details provided by the business owner.
Business Name
Business Address
Business Telephone
Business Email
Other Applicable Information
Map
Reviews
Very Good
– based on 21 reviews
Very Good
21 reviews
- Excellent
- 17
- Very Good
- 2
- Average
- 0
- Poor
- 2
- Terrible
- 0
“Poor”
Viv did not seem happy to see us and was not welcoming. There was no hot water in kitchen or bathroom basin for whole of our trip. The washing machine did not work either. The place was clean and very… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Thank you for taking the time to review our accommodation. However in light of your personal comments & detrimental remarks I will take this opportunity to set the record straight. It was your obvious self-important attitude upon arrival that set the tone for the rest of your visit. You made no attempt to say hello or introduce yourself, only deigning to ring us from your car outside our garden gate. Once ensconced in your cottage your subsequent numerous ill-mannered telephone messages demanding that we ‘bring you a hair drier’ were equally unpleasant especially as the website clearly states that this is not something that we provide. Despite your rudeness however we loaned you our spare hair drier but your discourteous manner & inability to say please or thank you was duly noted. It was unfortunate that the hot water switch chose to stop working the day after you arrived but very occasionally things go wrong without warning. We made every attempt to rectify the issue but the problem required the services of a qualified electrician & despite our best efforts we could not find one available until after your date of departure. That you were left without hot water for the ‘whole of your stay’ (a short 4-night break) is completely untrue. You only had to boil the kettle or fill the bathroom sink with hot water from the shower hose which is within easy reach. It is true that no apology was proffered & this was due to the unacceptable manner in which we were spoken to! There only issue with the washing machine was your lack of ability to interpret the instructions on the front panel. Had you done so correctly you would have found the machine to be in full working order. You were also offered use of a different machine – an offer which you declined! Both sets of steps to the car park are small & manageable. This was confirmed by your husband who very clearly stated that they did not present a problem for him with his walking stick. Had they done so you would have been invited to share the lower car park with our other guests. Finally, whilst the lounge window takes in the courtyard & surrounding fields Crailloch Croft is (as described on the website) a complex of three cottages. If a more desirable view was as high on your list of priorities as a hair drier then obviously more research into our properties should have been undertaken. Alternatively you could have gone elsewhere & paid more for the 5* accommodation you clearly expected for the price of what you rudely term ‘basic’! In summary not only were you the one guest so far this season not to have enjoyed their stay with us but you were by far the most unpleasant. Should you wish to be better received by hosts in the future I would strongly suggest that you avail yourself of some basic manners, improve your attitude & approach & learn how to speak to people with at least a modicum of respect.
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“Peaceful location”
Looking for a peaceful location for a getaway then Elm Cottage is ideal for this. Not far from the main town of Stranraer but far enough away to be able to chill out and relax in lovely surroundings. The location is also ideal for a base for exploring what this area of Scotland has to offer. We were not disappointed. Viv met us when we arrived and showed us around the cottage. Although we didn't need to, both she and her husband were available should we have required anything.
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
“Clean, comfortable, well equipped and peaceful, ticked all the boxes for us”
A warm welcome from Viv who showed us around the accomodation, which was ideally located for us to participate in the Skiffie World Championships and explore this beautiful area of Galloway. The accom… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
“Mrs”
A hidden gem. Location, perfectly placed to get away from the town and enjoy fields, horses and the countryside whilst being only a few miles out of Stranraer. Private parking is provided also. Fac… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
“A lovely cottage and friendly owner.”
Had a lovely relaxing stay with a family. Viv, the owner, is very friendly and helpful and gave us lots of tips and suggestions about the local area. The cottage is situated in a peaceful area and the… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
“Fantastic stay and lovely cottage”
Elm cottage is lovely and spacious , set in a lovely location. 2 miles out of Stranraer up and down a big hill so we used local taxi firm to get into Stranraer on a night rather than walking! The cot… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
“Great place to stay”
Stayed here at Easter weekend with my husband and grandson age 6. Lovely and quiet and within easy driving distance of Stranraer itself or Portpatrick. Cottage was nice and cosy, clean and really se… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
“Fantastic”
Fantastic cottage, set in beautiful countryside. The cottage was very well equipped, loads of local information and games on hand and the park over the road was brilliant, our kids loved it. There w… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Thank you for such a great review. As an accommodation provider it makes all the hard work worthwhile! I'm so pleased you were comfortable & that you enjoyed the area & I look forward to welcoming you all back again in the not too distant future.
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“Warm and friendly accommodation and owners”
I stayed in this cottage in November. It was extremely well equipped with everything I needed. Very clean and well maintained with the owner, Viv only too willing to assist should anything be required… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Thank you for your review Gary. I'm really pleased you enjoyed the cottage & the surrounding area. I hope to be able to welcome you back again at some point in the future.
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“Lovely cottage in a beautiful location”
Elm cottage has everything you could possibly need. There was four adults in our party, with plenty of room for all of us. Set in a beautiful quiet location yet close enough to Stranraer for shops etc… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Thank you so much for your kind review. It was lovely to meet you all and I hope to be able to welcome you back again very soon.
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
FAQs
- How do I find more info about the property?
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You can get in touch with Viv (the owner) through the contact form on this page.
If you’ve already booked, go to Manage your booking to send the owner a message.
- What if I have questions before I book?
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Send Viv (the owner) an email through the contact form on this page. Alternatively, if there’s a phone number on this page, you can call them.
- How do I contact Viv (the owner)?
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Send an email through the contact form on this page. Or if there’s a phone number on this page, you can call them.
If you’ve already booked, go to Manage your booking to view Viv the owner's contact details or send them a message.
- What's the difference between 'Book your stay' and 'Contact the owner/manager'?
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Use the Ready to book? form to pay provisionally online and send Viv (the owner) a booking request. You’ll find out within 24 hours whether they’ve accepted - no money will leave your account before then
Or send Viv (the owner) an inquiry through the Contact the owner/manager form if you’d like a quote or more info first.
- What is a booking request?
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When you pay online through the Ready to book? form, a booking request is sent to Viv (the owner). You’ll find out within 24 hours whether they’ve accepted - no money will leave your account before then.
Only bookings paid for through our site are covered by our trusted Payment Protection.
- How do I know my booking is safe?
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To book this property you need to pay through the Flipkey website. Only bookings paid for through our site are covered by our trusted Payment Protection. This means that in the unlikely event that you’re prevented or denied access to the property when you check in, we’ll offer a full refund for the stay.
- How do I know what it will cost for my stay?
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Simply enter your dates in the Ready to book? form to calculate the cost of your stay.
Click Book now to see a full breakdown of the price.You can also request a quote from Viv (the owner) through the contact form. The owner will email you the total cost for your dates and a link to book and pay online.
- How do I know if my booking request has been accepted?
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You’ll receive an email within 24 hours to let you know. Or you can check in Manage your booking. No money will leave your account unless it’s accepted.
- How do I pay for my vacation?
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Use the Ready to book? form to pay provisionally online. You can pay by credit/debit card or PayPal. Viv (the owner) will have 24 hours to accept the booking and no money will leave your account before then.
If you’ve been sent a quote, simply accept it and pay online through the email we sent you. You can also do this in Manage your booking.
Only bookings paid for through our site are covered by our trusted Payment Protection.
- Why can't I call Viv (the owner) before booking?
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You can exchange contact details with the property owner/manager once your booking is confirmed and you’ve paid in full. Paying and communicating only through our platform allows us to ensure that your booking is covered by our Payment Protection policy.
If you have any questions before booking, you can send the property owner/manager a message via the contact form on their listing. Once you’ve booked, you can discuss the rental and make arrangements for your trip by logging into Manage your booking.
- How do damage deposits work?
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In most cases, you don’t pay a damage deposit up front. Instead, we save your payment details securely and you’re only charged in the event of damage to the property.
Occasionally, you will pay a damage deposit up front as part of the total rental cost. In this case, the owner has 10 days after you check out to report any damage. If they don’t, we’ll return your deposit. If their claim is successful, we’ll deduct the agreed cost and return the remainder.
- How can I view and manage my booking?
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Go to Manage your booking to view all your booking details, pay the balance of your booking or cancel it if you need to.
- How do I pay the balance of my booking?
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You can pay the remaining balance of your booking at any point. Simply go to Manage your booking and click Pay now.
We’ll automatically charge the balance payment to the same payment method 10 days before it’s due. Go to Manage your booking to see when the payment will be taken.
- How can I withdraw my booking request?
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You’ll need to contact Viv (the owner) to do this. Send them a message in Manage your booking or through the contact form on this page.
- How do I cancel my booking?
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Go to Manage your booking to cancel your booking. Here you can view your cancellation policy to see if you’ll be refunded.
- How do I make changes to my booking?
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You can request to change the dates or number of people on your booking via the Manage your booking page. To change your dates use the Edit booking button. If you need to change the number of guests staying then send Viv (the owner) a message.
If Viv (the owner) agrees, they’ll send you a revised quote outlining the changes. You can review and accept/decline this from the Manage your booking page. You’ll have 48 hours to take action before the revised quote expires.
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