“Great family period property”

“Lovely house in Beautiful area”

“Perfect stay 16 July 2017 for one week.”

Response from the owner Thank you Welcome back any time recommended to any host.glad you felt at home.

This response is the subjective opinion of the management representative and not TripAdvisor LLC.

“Superb Reidence”

Response from the owner Thank you for taking the time to leave a great review, house was left very clean and would recommend you to any host. Thank you

This response is the subjective opinion of the management representative and not TripAdvisor LLC.

“Mr Mrs”

Response from the owner Thank you for your kind review , it was a pleasure to host you, welcome to return anytime, recommended to any future hosts. Jane

This response is the subjective opinion of the management representative and not TripAdvisor LLC.

“Would not stay here again - AVOID”

Response from the owner Thank you for your review, I will answer the best I can as you have made many accusations, and it is very unfortunate you felt like this. I must state this is the first time anyone that has stayed at my property and has written something like this, my reviews always usually quite positive I cannot state I have had all 10s as this would be impossible but a complaint as bad as this I am totally shocked usually 10s for cleanliness and believe me this is not easy to get as this is a perfect score. This is based 9.4 over 41 reviews which I am proud of as I try and make my clients as comfortable as possible giving a lovely home and value for money I also have had a text from you that once you get your £200 back you will change the guest review? If this is the way you felt when you wrote it then there is nothing to change. When guests arrive I always welcome them with a text or email to give the code, I also ask guests once they arrive is everything to your liking and I hope you like the property! any problems! and please feel free to treat it as home from home and enjoy. You ignored this?? No reply from your all weekend no phone call nothing, Then was the time to tell me you were horrified at the disgusting dirty house you entered. You said nothing. When guests arrive at my property they have my tel number email and booking.com number and two other tel numbers in the guestbook to contact at any time, if the house was that dirty as you stated, ( I myself would not have stayed there ) the normal thing anyone would do is to do is pick up the phone and complain. If anyone complained I would get cleaners there straight away to put it right but If I do not know, if I do not get constructive critique then, I cannot act upon it. When the cleaners cleaned the house that morning, no issue with the water and you can regulate the shower, As for the smell again nothing before you arrived from the people who left a few hours earlier or from the people after you, actually the people in before you left all 10s and said it was clean and really enjoyed my house. The Nosey Noisey Neighbours as you stated in some of my reviews I have had guests state how lovely and helpful they are, I mentioned to you when you contacted me before arriving asking about parking 4 cars, I stated there is only place for two cars as its a private road and its very limited space, I also mentioned there was some waste ground at the end of the road if you needed. You turned up in four cars and the nosey noisy neighbours were kind enough to give you their parking place for two of your cars ( they could have given it to other neighbours but gave to you which I find very kind ) as they were away for the weekend, so they must have been really nosey and noisy ? They are very upset about this, to be honest. You yourselves or one of your party were talking to neighbours telling them where you were going etc, I suggest if you want to call them nosey do not tell them your business ( I cannot control who you talk too )? The sofa bed is a 4ft bed small not a double but for one quite adequate and this is stated in my details it is a normal sofa bed approx 8 months old. So your statement, not fit for purpose I am not sure what you meant. ? ( clearly stated again at Booking.com if you didn't want a sofa bed it would have been wise to book elsewhere. Regarding the deposit, I take a deposit between £150 to £200 depending on how many guests and this is stated and I return within 24 hours, remembering this is a damage, breakage deposit. ( again in my reviews has another guest complained I do not give back there deposit ) when I was told there was this nasty red stain on the antique rug, I was horrified but accidents happen, I did not contact the same day of departing as usually people are driving home and cannot use their phone in the car so I rang early Monday Morning and you seemed very happy when asked if you had a good time you said yes, it was only when I asked nicely if someone had an accident as I thought someone hurt their selves and if it was blood I would know how to get it out, you turned swiftly into having a nice time to on the defence stating there was nothing there, I then asked maybe it was red wine as I thought again I could get the stain out without stopping any deposit. You stated no stain was made by your party or anything was dropped and required photograph evidence which I showed you. You flatly refused it was not anything to do with anyone in your party and asked to visit the property to see the same stain I sent you a picture of, this house has a key safe entry system and I had a arrived that day which I am not allowed to give someone else the key code when someone else is arriving for security reasons , but I did say I would try and get hold of someone to go from Bristol one hour drive to let your friend in from Wincanton but I am sorry I was unable to contact anyone, I did really try, but it would not have changed anything. The stain is there. The person in before you have made a statement that no mark was on the carpet on leaving that's the last guests in before you, the cleaners state there was no mark on the carpet after the last people left too they left it very clean and tidy and on time. We found a cartoon exactly the same colour as stain Called FUNKIN Cocktail Mixture flavour Strawberry DAIQUIRI, which funny enough is exactly the same colour as the stain and you test me to tell me you threw this down the drain yourself, it does not mean its not the stain on the carpet. So there is only one party who could have damaged the carpet, however, I asked specialists how much to clean the rug and quoted £70 to £80 but thought they would not be able to get this out, so to try and come to a conclusion as accidents happen. I offered for you to pay £35 of your deposit towards cleaning which would have been £5.00 each as there were five of you and return £165 as I wanted to get this sorted quickly. I had a text quickly from you stating you want to full £200 back or your contacting your solicitor and I thought I was being very generous seeing its antique rug and I was already told they did not think it would come out. So I thought £35 very generous offer, then one of your party pretended to make a booking through a third party booking site which I found very unprofessional to contact me about the rug I told her the same I was happy to return £165 but you refused she thought it was very generous. So the conclusion is yes, I kept the £200 towards a new rug as I was told in the first place they did not think it would come out. I hope I have answered your questions and other guests who have stayed and returned hopefully know me better than this guest review who only decided to state this after no money to be returned. Thank you for your review and comments and I wish you best in the future.

This response is the subjective opinion of the management representative and not TripAdvisor LLC.

“Mr”

Response from the owner It was a pleasure to have you stay at Flax Mill House, welcome back anytime , Great Guests Many Thanks

This response is the subjective opinion of the management representative and not TripAdvisor LLC.

“Superb”

Response from the owner Thank you for your feedback I am glad you felt at home , your family are welcome to stay with us at Flax Mill House anytime. Kind Regards

This response is the subjective opinion of the management representative and not TripAdvisor LLC.

“Lovely character house”

Response from the owner Thank you, Glad you had a lovely Stay, Welcome back anytime.

This response is the subjective opinion of the management representative and not TripAdvisor LLC.

“Beautiful house, very spacious and clean.”

Response from the owner Please return anytime, pleasant guests, a pleasure to accommodate. Many Thanks

This response is the subjective opinion of the management representative and not TripAdvisor LLC.