The Pumphouse – Home 477971 Cottage
- 1 bedroom
- 2 sleeps
- 3 nights min stay
The Pumphouse – Home 477971
- Cottage
- 1 bedroom
- sleeps 2
- 3 nights min stay
Key Info
- Not suitable for children
- Car essential
- No pets allowed
- Private garden
Description from owner
Description
The Pumphouse at New Inn Lane Holiday Cottages is located on a peaceful country lane on the Warwickshire / Worcestershire border just outside of the Cotswolds.
This rural location is an ideal base for Shakespeare's Stratford upon Avon, Vale of Evesham, Broadway, the Cotswolds, Pershore and Tewksbury. The lovely towns of Warwick, Leamington Spa, Cheltenham and Worcester are all within a 30 minute drive. The NEC, NIA, Solihull and Central Birmingham are easily accessible within 40 minutes, with excellent road and rail links.
The Pumphouse is finished to a high standard throughout.
Bed & bathroom
- Bedroom 1: King bed
- 1 Full bath
Amenities
- Wireless Internet
- Private garden
- Internet access
- Central heating
- Stove
- Fridge
- Microwave
- Toaster
- Kettle
- Washing machine
- Clothes dryer
- Iron
- High chair
- TV
- Linen provided
- Towels provided
More Less
Access
- Parking
- Secure parking
- Not suitable for wheelchair users
Getting around
Interaction with guest
Policies
- Check in time: 16:00, Check out time: 09:00
- If you have any questions about check-in or check-out times, please contact the owner/manager.
- Payment
- This rental can only be paid for online through FlipKey using your credit/debit card or PayPal (never by bank or wire transfer).
- Smoking
- No smoking at this property
Cancellations
Change of plans? No problem. You could receive a partial or full refund, depending on when you cancel.
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Booking confirmed |
100% refund within 24 hours after booking (provided the stay is at least 60 days away).
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24 hours after booking |
50% refund of the amount paid (minus the booking fee*) if cancelled at least 8 weeks before check-in.
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8 weeks before |
25% refund of the amount paid (minus the booking fee*) if cancelled at least 4 weeks before check-in.
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4 weeks before |
No refund if cancelled less than 4 weeks before check-in.
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Check-in date |
* The booking fee is stated in the cancellation policy information on the payment page. This fee helps us run our secure platform and enables us to provide 24/7 customer support
House rules
If you show symptoms of COVID-19 during your stay, you must be tested. If the result is POSITIVE you must leave the property immediately to self isolate at your personal residence and inform us. If for any reason you cannot return home and self isolation is required at New Inn Lane Holiday Cottages, then all fees for all bookings affected by this self isolation will be borne by the guest. You must inform us of the test result, even if the result is negative.
About the owner
New Inn Lane H.
- Average reply time:
- 41 minutes
- Response rate:
- 100%
- Calendar last updated:
- 06 May 2024
- Years listed:
- 11
- Overall rating:
Languages spoken: English
These are the details provided by the business owner.
Business Name
Business Address
Business Telephone
Business Email
Other Applicable Information
Map
Reviews
Very Good
– based on 12 reviews
Very Good
12 reviews
- Excellent
- 8
- Very Good
- 3
- Average
- 0
- Poor
- 1
- Terrible
- 0
“Comfortable stay, perfect spot for exploring the local area.”
A lovely stay at The Pumphouse and the perfect location for exploring the local area. Upon arrival we received a warm welcome from the owner of the cottage who quickly got us settled into our accomm… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Thank you for your review, we're glad you enjoyed your stay with us. We look forward to welcoming you back again soon, with so many places on our doorstep to explore!
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“The Pumphouse is clean inside, but that's all. Very disappointing - don't waste your money staying here.”
When you drive into the Pumphouse, you are surrounded by old rusted metal frames with ripped and shredded plastic covering, dozens of them; overgrown weeds some as tall as the metal frames; old rusted equipment and rusted industrial bins - the place looks like an abandoned garbage tip. It's certainly not a flourishing business as advertised. The accommodation is tiny, one step above a caravan. From the front door you look straight into a very narrow bathroom and toilet facing the door. You'll need to walk sideways to fit in. One step to the left is the kitchen/lounge. The lounge itself is tiny with a small coffee table squashed at the end and tv perched facing sideways. No way could you sit on the lounge and turn 90 degrees sideways to watch the tv. The walls are so thin, we could hear the people next door cutting the food on their plates and scraping utensils, to say nothing of overhearing the conversation. Neighbours had taken the two small portable clothes dryers, so we had to hang our clothes on the dirty cobweb coated plastic chairs, as we hadn't packed any cleaning products with us for this trip. We also tried to hang clothes on the dirty fence and door handles. This was after using the inefficient dryer. The shower was terrible so we had to have baths, but make sure you get in first as there is very little hot water. As a nice little welcome, there was a small boxed plain sponge cake on special from the local supermarket. Seriously? Don't bother. This place should not be on the trip advisor listing. It seems to us that it's a cheap money making exercise, all boxes ticked (but not honestly). Having said that, the bed was comfortable and the sheets were clean.
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Thank you for your review which we would like to take the opportunity to respond to, as it is disappointing and surprising to read. Our accommodation is located on a working nursery, which is being developed and diversifying in other ways, from facing the challenging times of agriculture today. This would explain the ‘rusted industrial bin’ you refer to, which is clearly labelled ‘recycle skip’ that is currently being used to responsibly dispose of building materials. We offer onsite support with our accommodation, along with contact numbers for any problems. As a result, we could have provided additional clothes driers, as the two provided were in use, along with addressing any issues with the new drier, such as emptying the condensation drawer after it is used to make it more efficient. Similarly with the shower and hot water, this is the first time we have heard of any problems, but it wasn’t drawn to our attention at the time. Our accommodation is assessed yearly by Visit Britain, where we fit very comfortably within the Three Star rating for Self Catering accommodation, along with always being highly commended for our cleanliness, which you have experienced. To achieve and maintain this rating, we provide good quality, comfortable furniture throughout our accommodation, including non-plastic garden furniture. The images we provide of our accommodation, as shown in our listing, show what can be expected and give the idea of room size. In regards to our listing on Trip Advisor, we have many positive reviews for our accommodation and can only apologise that we did not meet your expectations.
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“Lovely cottage”
Great location to explore worestshire and Warwickshire. Quite location with everything you need reasonably close by. Great fuchsia in there nursery too!!!
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Thank you for your review, we look forward to welcoming you back again, fuchsia's always available in the spring!
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“A neat little hideaway”
A warm welcome awaited us and Pumphouse cottage was everything needed by friends travelling together. Comfortable twin beds, lovely linen, plenty of hanging and storage space, attractive crockery &… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Thank you for your review,we look forward to welcoming you back again soon.
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“Ideal spot”
We received a very warm welcome from Karen and Nigel. Absolutely everything one might need was available at the Pumphouse.Ideal location for exploring the Stratford area the Malvern hills and the Cots… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Thank you for your review, we hope you return again soon and look forward to welcoming you back.
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“Comfortable, rural retreat”
Lovely, well equipped, very clean, comfortable and well maintained cottage. Soft, fluffy towels and good quality bed/bedding. Cosy, with plenty of hot water and if the weather is fine you can enjoy… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Thank you for your review, we look forward to welcoming you back again soon.
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“Excellent accomodation”
The hosts Karen and Nigel are genuine caring hosts who will go the extra mile to give you a pleasant stay. The location of the property is ideal to explore the area with good links to the road network… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Thank you for your kind review, we look forward to welcoming you back again soon.
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“Excellent accommodation, perfect location and already booked again!”
We thoroughly enjoyed our stay in The Pumphouse and would highly recommend a stay to anybody looking to explore the local area. The Pumphouse was spotlessly clean and very well appointed with comforta… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Thank for your review and your kind words regarding our accommodation. We look forward to seeing you again soon.
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“A perfect stay in a lovely warm and comfortable cottage”
We stayed in the pump house over the Christmas and New Year period, on arrival the Cottage was decorated ready for the festive season which was a lovely touch that we really appreciated. The cottage i… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Thank you for your review, we look forward to welcoming you back again soon.
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“A Well-Placed Accommodation”
I was in the UK for a business trip and stayed at this place with my friend for a much needed break. Karen is a wonderful host. Clean and well-equipped cottages, very quiet and private. A good base to… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
FAQs
- How do I find more info about the property?
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You can get in touch with New Inn Lane (the owner) through the contact form on this page.
If you’ve already booked, go to Manage your booking to send the owner a message.
- What if I have questions before I book?
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Send New Inn Lane (the owner) an email through the contact form on this page. Alternatively, if there’s a phone number on this page, you can call them.
- How do I contact New Inn Lane (the owner)?
-
Send an email through the contact form on this page. Or if there’s a phone number on this page, you can call them.
If you’ve already booked, go to Manage your booking to view New Inn Lane the owner's contact details or send them a message.
- What's the difference between 'Book your stay' and 'Contact the owner/manager'?
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Use the Ready to book? form to pay provisionally online and send New Inn Lane (the owner) a booking request. You’ll find out within 24 hours whether they’ve accepted - no money will leave your account before then
Or send New Inn Lane (the owner) an inquiry through the Contact the owner/manager form if you’d like a quote or more info first.
- What is a booking request?
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When you pay online through the Ready to book? form, a booking request is sent to New Inn Lane (the owner). You’ll find out within 24 hours whether they’ve accepted - no money will leave your account before then.
Only bookings paid for through our site are covered by our trusted Payment Protection.
- How do I know my booking is safe?
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To book this property you need to pay through the Flipkey website. Only bookings paid for through our site are covered by our trusted Payment Protection. This means that in the unlikely event that you’re prevented or denied access to the property when you check in, we’ll offer a full refund for the stay.
- How do I know what it will cost for my stay?
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Simply enter your dates in the Ready to book? form to calculate the cost of your stay.
Click Book now to see a full breakdown of the price.You can also request a quote from New Inn Lane (the owner) through the contact form. The owner will email you the total cost for your dates and a link to book and pay online.
- How do I know if my booking request has been accepted?
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You’ll receive an email within 24 hours to let you know. Or you can check in Manage your booking. No money will leave your account unless it’s accepted.
- How do I pay for my vacation?
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Use the Ready to book? form to pay provisionally online. You can pay by credit/debit card or PayPal. New Inn Lane (the owner) will have 24 hours to accept the booking and no money will leave your account before then.
If you’ve been sent a quote, simply accept it and pay online through the email we sent you. You can also do this in Manage your booking.
Only bookings paid for through our site are covered by our trusted Payment Protection.
- Why can't I call New Inn Lane (the owner) before booking?
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You can exchange contact details with the property owner/manager once your booking is confirmed and you’ve paid in full. Paying and communicating only through our platform allows us to ensure that your booking is covered by our Payment Protection policy.
If you have any questions before booking, you can send the property owner/manager a message via the contact form on their listing. Once you’ve booked, you can discuss the rental and make arrangements for your trip by logging into Manage your booking.
- How do damage deposits work?
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In most cases, you don’t pay a damage deposit up front. Instead, we save your payment details securely and you’re only charged in the event of damage to the property.
Occasionally, you will pay a damage deposit up front as part of the total rental cost. In this case, the owner has 10 days after you check out to report any damage. If they don’t, we’ll return your deposit. If their claim is successful, we’ll deduct the agreed cost and return the remainder.
- How can I view and manage my booking?
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Go to Manage your booking to view all your booking details, pay the balance of your booking or cancel it if you need to.
- How do I pay the balance of my booking?
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You can pay the remaining balance of your booking at any point. Simply go to Manage your booking and click Pay now.
We’ll automatically charge the balance payment to the same payment method 10 days before it’s due. Go to Manage your booking to see when the payment will be taken.
- How can I withdraw my booking request?
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You’ll need to contact New Inn Lane (the owner) to do this. Send them a message in Manage your booking or through the contact form on this page.
- How do I cancel my booking?
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Go to Manage your booking to cancel your booking. Here you can view your cancellation policy to see if you’ll be refunded.
- How do I make changes to my booking?
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You can request to change the dates or number of people on your booking via the Manage your booking page. To change your dates use the Edit booking button. If you need to change the number of guests staying then send New Inn Lane (the owner) a message.
If New Inn Lane (the owner) agrees, they’ll send you a revised quote outlining the changes. You can review and accept/decline this from the Manage your booking page. You’ll have 48 hours to take action before the revised quote expires.
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