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This post was originally seen on the TripAdvisor Vacation Rentals Blog:

A whopping 79% of vacation rental guests claim that the photographs of a property are the first thing that catch their interest, according to a TripAdvisor survey.*

That’s why TripAdvisor Vacation Rentals and its subsidiary companies, including FlipKey, Holiday Lettings or Niumba, are offering a free professional photo service for selected homeowners.

Listings with beautiful, professionally-done images have seen a 90% increase in popularity, according to data since the service was rolled out.*


If your vacation home is uploaded to FlipKey, Holiday Lettings or Niumba, then you are all set and can be considered for the service. All listings on these three services also appear on TripAdvisor Vacation Rentals. You do not need to list them separately on each platform.


The service is subject to availability and homeowners are invited to participate. Selections depend on whether there is a participating photographer in your area. If your home is selected, you will receive an email from a TripAdvisor, FlipKey, Holiday Lettings or Niumba representative informing you that your home has been selected.

Unfortunately, we have a limited number of photographers, so we’re unable to offer the photo shoot to everyone. If you do receive an email, please respond straight away to secure your slot with the photographer. You can also email iwantphotos@flipkey.com to check if your home is eligible.


Once you’ve secured your slot, we’ll arrange a date and time that is convenient for you to have the photographer visit your property. They will shoot professional-quality photos of your home – the rooms, features and amenities. Your new images will be uploaded to your listing, and that’s it!

For more information on how the free photo shoot works once you have already been selected, and for other terms and conditions, please visit the FAQ Guide from FlipKey.


Blue-Bed Blue-Bed-New

Kitchen Kitchen-New

Red-Couch Red-Couch-New

Vacation-Home Vacation-Home-New


*Survey and data collected by Holiday Lettings, a TripAdvisor subsidiary company.


AMC’s TV series “Mad Men” follows Don Draper in his high-pressure world of advertising and marketing in the 1960s. Back then, people would hire advertising geniuses to bring brand awareness to the masses. Thanks to the Internet and technology, that bustling office space has been replaced by your smartphone, tablet or laptop. With a couple of easy tips, you can create an advertising and marketing campaign that would make Don Draper sit up and pay attention.

Sign up for the right service. With social media services like Facebook, LinkedIn, Twitter, Tumblr, Instagram, YouTube and others, it can become a little confusing and overwhelming to decide which one is best for you and your property. Here are a couple of handy references on three of the big social media outlets and how best to use them:

  • Facebook: Most common of all the social media services. Allows a lot of one-to-one interaction with users as well as a number of ways to advertise your page. Facebook is a great way to build your fan base, share personal links/photos/videos and provide incentives for people to book your property over others that are in your area.
  • Twitter: More fast paced than Facebook and other services. On Twitter, you have just 140 characters to convey a message to fans who follow you, so creative brevity is the key to success. The most important thing about Twitter is to create a hashtags (which will be explained later) about your property for easy searching and a link to where you want followers to go.
  • Instagram: Focused solely on taking and posting photos or short videos. You can use different filters to change photos you or travelers take of your property. Instagram also relies on hashtags to help people categorize and search for information.

While these are just the “Big Three”, there are a number of other social media services that owners can use to advertise their property. It may be tricky to keep track of each individual account, but many social media companies provide linking to other social media accounts, so you can post on a number of sites at the same time. There are also a number of sites and programs like HootSuite, TweetDeck and SocialOomph that can be your one-stop manager for all your social media.

Create a #hashtag for your listing. You may have seen the “#” symbol being used more and more in marketing and brands today. Your hashtag is a keyword that people can use to find information easily and quickly online. For example, if you have a cabin in the Adirondacks, you can use #ADKSCabin to have travelers find any posting that you have done where you use #ADKSCabin. Have a Swedish cottage for rent? #SwedeCottage would be a great way to differentiate your vacation rental from others.

Interact with followers. Speaking from personal experience, there is nothing better or more impressive than when I reach out to a company or a person on social media and they follow up with me. It shows that they care about me as a customer and are interested in what I have to say. While it is important to build a social media presence, it is imperative to maintain and build upon the groundwork that you have created.

Tell travelers about your presence. When a traveler checks into your property, provide them with information about your social media accounts so they can post to it. If your traveler takes a great photo of wildlife near your cabin, or a great shot of downtown at night, ask them to share it so other travelers can see all of the fun that people are having. Many people are already signed up on social media sites and are more than happy to follow and share!

Before taking the big plunge into social media, do a little research and figure out which service would work best for you and your property. Once you are on social media, have some fun with it! As an owner, you have the ability to showcase and promote your property however you want and to work with travelers to give your property that extra level of customer interaction that other owners might not have.


Just like hotels, most vacation rental owners set an arrival time or windows that their guests are expected to keep. Of course, we can’t always plan on late flights, emergencies, getting lost, or other events out of our control, and inevitably there will be a guest who arrives much later than anticipated.

If you’ve been in this position, you likely had a few options:

  1. Wait for the guest to arrive, regardless of how late it is
  2. Leave and come back when they’ve arrived
  3. Hide a key somewhere safe and tell the guest where to find it

None of these are ideal, but when you manage your own property you probably don’t have much of a choice. Even if you’ve hired a professional vacation rental management company to handle guest check-ins they’ll have to select one of those options (hopefully not the last one!). We know from experience and guest reviews that the entire stay is better enjoyed when there’s someone on site to initiate the guest’s entrance to the property. And that is the second, and probably last, way vacation rentals are like hotels.

Unfortunately, late arriving guests are always going to be a part of the vacation rental industry. Fortunately, there are a few ways you can prepare yourself for a late arriving guest to reduce the amount of time spent waiting around.

How to prepare for late arriving guests:

  1. Create clear arrival times at booking: For most guests, knowing they have a window to arrive at the property (say, 3 to 7pm) is plenty. But it also prompts any guest with a late flight or who won’t be able to get on the road until after work to ask about the late check-in policy. The downside is you’ll have to make an exception to the window in order to keep the booking, but the upside is this guest will probably be grateful and express his gratitude in a review – he may even turn into a repeat guest because of your flexibility.
  2. Get flight details: A quick check on a flight tracker app will help you keep tabs on when your guest will actually arrive. Flight details are especially important during major holidays and when guests are flying from an area experiencing extreme weather (hello, East Coast!).
  3. Make initial communications via cell phone: If the first time you’re contacting the guest is to ask why they’re two hours late, you may not get a response. Calling or texting before the guest begins traveling opens the line of communication and helps you both stay in contact through unexpected troubles. A simple “have safe travels and looking forward to meeting you!” can go a long way. Plus, it’s smart to make sure the main contact number is functioning before it’s urgent. It’s also a great way to subliminally encourage the guest to go straight to the property – knowing there’s someone waiting to let them in (which is decidedly not how hotels work) will likely prevent them from taking the scenic route or stopping by the grocery store.

All of these points can be boiled down to one simple strategy: communication. Communicate early and often with your guests; you’ll be surprised how far this simple effort will go in establishing trust, friendship, and general goodwill between you and your guests.

Ryan Danz is the founder of Air Concierge, a vacation rental property management organization designed to improve the vacation and short-term rental home experience for property owners and their guests. Ryan is also a California licensed attorney, well-versed in the tax matters surrounding short-term rental properties and offers his insight to his clients.

Occurrences of fraud on our site are extremely rare, but it’s important to be aware of the risks. The last thing you want is a fraudster (or “hacker”) accessing your email account, posing as you and requesting payment from your guests.

So it’s vital to watch out for warning signs of phishing attacks and put some simple security measures in place. Use our security checklist to keep your online accounts safe.

1. Find out about phishing

Phishing is the practice of sending emails that appear to be from a trustworthy source to get sensitive information (e.g. login/passwords, credit card details) for fraudulent purposes.

These emails may contain a link directing you to a site that looks like FlipKey, but actually has a slightly altered or misspelled URL (e.g. owner-details.flipkey.com). You enter your login details and the scammers then know how to access your FlipKey account.
For more information and to report an incidence of fraud, visit the Federal Trade Commission website.

2. Look for signs of a fake inquiry

FlipKey has security systems in place to identify scam emails. However, fraudsters are always inventing new ways to trick us, so it’s important that you’re on the lookout too.

Our top anti-phishing tips:

Tip #1 Only respond to emails that you know are from us

We’ll only ever contact you from email addresses that end in:

  • @e.flipkey.com
  • @bm.flipkey.com
  • @flipkey.com
  • @flipkeyrentals.com

Here’s an example of a valid inquiry address format: Alison.Jones_290ppkn@bm.flipkey.com

Tip #2 Never enter your details on a non-secure website

We never misspell or add words to our core website address. We’ll only ask you to log in to your FlipKey account with a website address starting with:

You should be suspicious if:

  • The sender asks you to click on a link that takes you to a website address that doesn’t start with “https”, then asks you to enter sensitive information.
  • The sender asks to pay by check, sends too much money and asks for a refund of the difference.
  • The sender is overly keen to move the conversation away from our secure FlipKey site.
  • The inquiry is written in poor English and overly formal. (However, please note that you may receive legitimate inquiries from travelers who don’t speak English as their first language.)
  • The inquiry includes a lot of the traveler’s personal circumstances, which are irrelevant.
  • The inquiry is for a noticeably long period of time.
  • The sender wants to pay by Western Union, banker’s draft or cashier’s check.

3. Protect your email account

  • Think about setting up a designated email address just for inquiries from travelers – your other online accounts won’t be affected if this address is hacked.
  • Some email providers, like Google, Yahoo! and Hotmail, have an additional security measure called 2-step verification. If you access your email account from an unknown device, you’ll receive a pin code via text message to complete your login. If a hacker tries to access your account, you’ll be alerted by the text message and the hacker won’t have the code to get any further.
  • Check the settings on your email account to make sure nothing has been changed. Fraudsters often set up redirects on email accounts, which means they could be receiving your inquiries and requesting deposits.

4. Sign in to FlipKey regularly

  • Every inquiry you receive will appear in your FlipKey Inbox as well as your personal one. If you notice that any of them haven’t been delivered to your personal email address, contact us immediately.
  • Set up text alerts. If you receive a text alert but don’t receive an email inquiry, you’ll know to contact us to investigate (the text and the email won’t necessarily arrive together, so please don’t worry if they arrive a few minutes apart).
  • Download the app and make sure push notifications are turned on (do this via the Settings app on your phone).

5. Use different passwords for each online account

This way, even if a hacker gets hold of one password, your other accounts will remain secure. Remember to log out straight away after using any online account.
A good password is:

  • Hard to guess.
  • At least seven characters long including letters (uppercase and lowercase), numerals and, where possible, symbols.
  • Changed regularly.
  • Not stored on your computer or any other electronic device that can access the internet.

We’re here to help

We don’t want you to miss out on any genuine inquiries, so if you receive one that you’re not sure about, just get in touch.

One of the key ways to successfully get FlipKey bookings is to have an up-to-date calendar, which is why we give you the option to have your calendar updated daily and synced with your other systems.

Calendar sync automatically updates your FlipKey and TripAdvisor calendars with bookings from your HomeAway, Google, Airbnb, and Yahoo calendars, or any other calendar that uses iCal technology

Cal shot

How to sync your calendars

Sign in to your account, go to Properties > Update calendar and select Sync with other calendars. Follow the instructions on the screen.

Note that syncing a calendar won’t send out updates from your FlipKey or TripAdvisor calendar. You’ll only receive information from your external calendars.

How calendar syncing gets you more bookings

1. Receive better quality inquiries

Travelers get frustrated when they find your listing and get excited to stay with you (“Look they have our dates free!”), only to be told that you are booked up, because you did not update your calendar. Improve your reputation by keeping an updated calendar so both parties are happy.

2. Accept more booking requests

Tired of leaving money on the table because you’re already booked? Fully updated and synced calendars mean no more misunderstandings getting in the way of you and guests who send you booking requests.

3. Give travelers the confidence to book with you

Keeping an updated calendar shows your customers that you care about your rental. When your calendars are synced, the Calendar last updated date on your listing will refresh every day.

Questions? Learn more in our Help Center.

Just as they would expect an immediate response from a coworker they’ve emailed or a friend they just texted,  potential travelers expect the same type of quick response from you when they are booking a vacation rental. That’s why we hold our owners and managers accountable for a speedy reply. Your response rate showcases to potential renters how consistent (or not) you are in responding to your guests.

Where can I find it?

Your response rate appears in the “About the owner” or “About the manager” section of your listing. It appears after you’ve received your fourth inquiry.

Screen Shot 2015-01-08 at 3.37.45 PM

It’s based on whether or not you’ve responded within 24 hours to your last 20 inquiries or booking requests. If you’ve not yet received 20, the percentage is based on those you have received. You can also see your response rate at the top of your owner dashboard.

On each individual message, you’ll see your response time, which is the average time it has taken you to respond to your last 20 interests.

Why is it important?

A traveler is  much more likely to book with you when you respond quickly. We’ve given you a 24-hour window to send your reply, but our site data shows  that responding within six hours doubles your chances of a booking. A few more items:

  • Responding quickly shows guests that you’re proactive and don’t like to keep them waiting—something they’ll remember when it comes time to write a review.
  • Your response rate plays a key role in your listing’s position in search results, meaning more travelers can find your property easily.
  • Time is precious for travelers looking to book last minute, and they will skip right over your listing if your response rate is poor. If travelers repeatedly have to wait a long time to hear from you, we’ll have no choice but to deactivate  your account  to avoid any further frustration.

How to improve your response rate

Get a 100% response rate by responding to every inquiry and booking request within 24 hours. Challenge yourself to respond as quickly as possible.

We know you’re busy and  it can be tough to follow these guidelines, so here are some helpful tips:

  • Download our free mobile app to manage bookings from your iPhone or Android device.  Sign in regularly and make sure your listing is kept up to date so you don’t need to worry about checking any details before confirming a booking.
  • Review your saved responses (Go to Bookings > Update booking settings) and make sure you’re happy with them so you’re less likely to make any edits before responding.

From the data we’ve compiled in the infographic below, it is clear that the vacation rental business will be booming this year in Phoenix/Glendale, Arizona for the big game. In previous years, both New Orleans and New York City saw massive gains for both professional vacation rental owners and those who just got into the business for the Super Bowl.

For those traveling to the game, staying in a vacation rental offers you the space and privacy of home, as well as some really cool amenities. With prices for hotel rooms skyrocketing, staying in a rental with a group of friends or coworkers will save you plenty of money, and many of the homes are located extremely close to University of Phoenix Stadium.


So you have a new inquiry on your home; congratulations! If you’re ready to take the reservation, your next step is to confirm the booking by collecting a payment. This means you’ll send a quote by email, asking your traveler to pay by credit card or PayPal on FlipKey.

Here’s how to do it all, using our secure payment system:

1. Take a look at the inquiry in your Inbox. You’ll see your guest’s travel dates and a summary of the money you’ll be collecting. Just below that, you can read the message from your guest.


2. Click Edit or view quote details to review your pricing breakdown in full. Here, you can make adjustments like adding a discount, or billing your guest for just the booking deposit up front.

Booking tip: if you decide to collect a booking deposit ahead of the final payment, remember that the deposit is non-refundable if the traveler cancels.

3. Include a reply. Your message template appears already in the message box, automatically personalized with your guest’s name. You can uncheck the box next to Use your message template if you’d like to write a different message to this guest.

Booking tip: You can edit what your saved message templates say by going to Booking settings > Messages to guests.

4. Finish up by clicking Send quote. We’ll notify your guest immediately that they can reserve their trip by making a payment. You’ll also receive email updates from us on their progress.

Booking tip: You don’t need to reply to an inquiry to request a payment. Go to Bookings > Create a quote to send your own quote from scratch.

Once your guest has paid, you’ll have a confirmed reservation on the books. We release your money 24 hours after the check-in date, and you can expect to receive it in 3 to 5 business days, depending on your bank.

FlipKey, a leading vacation rental website, has revealed the top 10 vacation rental destinations trending for 2015 based on FlipKey traveler demand to date. Florida dominates this year’s list winning the top three spots including Miami Beach, the Orlando/Kissimee area and Key West. Rio topped last year’s list as the host of 2014 World Cup and remained in the top at number seven for 2015, likely because of the attention from the World Cup as well as the anticipation of the 2016 summer games.

“We weren’t surprised to see that Florida took the top three spots as it’s historically been one of the most popular destinations for our travelers,” said Eric Horndahl, Vice President of Marketing at FlipKey. “It’s very likely that Scottsdale made the list due to the Super Bowl in February and Paris is not a surprise either. Our inventory continues to grow in popular European vacation destinations and Paris is one of those high-demand spots.”

Overall, this year’s list demonstrates that warm-weather beach destinations are where travelers are going for next year’s vacation with Florida, Mexico, California and Hawaii all winning spots on the list.

Below includes the full list of FlipKey’s leading destinations for vacation rentals in 2015*:

1.    Miami Beach, FL
2.    Orlando/Kissimee, FL
3.    Key West, FL
4.    Ocean City, MD
5.    Playa del Carmen, Mexico
6.    Palm Springs, CA
7.    Rio de Janeiro, Brazil
8.    Honolulu, HI
9.    Paris, France
10.    Scottsdale, AZ

Last year’s 2014 leading destinations for vacation rentals included*:

1.     Rio de Janeiro, Brazil
2.     Miami Beach, FL
3.     Orlando/Kissimmee, FL
4.     Naples, FL
5.     Key West, FL
6.     Kihei, HI
7.     Panama City Beach, FL
8.     Honolulu, HI
9.     Playa del Carmen, Mexico
10.     Seminyak, Bali

Whether travelers are looking to head half-way across the globe or stay nearby, vacation rentals can offer savings of up to 40% and provide space, privacy and amenities of a home.

For more information, please visit http://www.flipkey.com.

About FlipKey
FlipKey is a leading vacation rental marketplace that makes it easy, safe, and fun to find and book the perfect place to stay. Our verified guest reviews help you search more than 300,000 listings in 179 countries around the world. Get a great value and stay in a rental with the space, privacy, and all the amenities of a home.

With more than 5 million monthly unique visits, FlipKey is a TripAdvisor company and helps power the vacation rental experience on TripAdvisor.com—the world’s largest travel website.

*Based on 2015 booking requests to date on FlipKey.com.

*Based on 2014 booking requests to date on FlipKey.com.


***UPDATE: Thank you to all entrants! The winner of the contest has been chosen. Congratulations to The Girl and Globe! You can view the winning blog post here.

FlipKey “Take Me There” Contest

No purchase necessary. A purchase will not increase your chances of winning.

FlipKey, Inc. (“FlipKey”) is changing the game when it comes to pre-trip research. Instead of a bland description of an area or a few static pictures, we are taking destination testing to the next level with our virtual tours. We started in our hometown of Boston, and have expanded our series to include three all-star vacation destinations: Lake Tahoe, Miami Beach, and Phoenix. These virtual tours take you on the ground of a destination, and using parallax technology allow you to scroll through to each major attraction, and even allow you to see a 360 degree view at each stop!

One select blogger will win a $1000 VISA gift card by entering FlipKey’s “Take Me There” Contest (the “Contest”). To enter the Contest, participants (each, an “Entrant”) must write a post on their blog about one of our virtual tour locations (Lake Tahoe, Miami Beach, Phoenix) and what they would do during their time in that destination. Use our virtual tours for inspiration by telling us what you’d love to do, and feel free to take us off the beaten path.

Submit your blog post by tweeting @FlipKey with the link to your post and the hashtag #takemethereflipkey.

The Contest starts December 8, 2014 and the entry period will close on December 31, 2014 (the “Entry Period”).

After the Entry Period closes, a panel of judges from FlipKey will evaluate the entries based upon the following criteria before selecting and announcing the winner in December:

  • Originality
  • Description of top attractions at the destination
  • Well thought out itinerary

Good luck to all!

The Simple Version of the Rules:

  • No purchase necessary to win
  • Must be 18 or older to enter
  • Must write a blog post (no minimum or maximum length) and submit post via Twitter instructions above by December 31, 2014
  • Must state in your post which locale you want to visit
  • FlipKey team will judge entries and choose a winner based on criteria above
  • Winner will be announced in January and will receive a $1000 gift card
The Fine Print:
The following information relates to the Contest:
  1. This Contest will run from 9:00am ET December 8, 2014 to 11:59pm ET December 31, 2014. Sponsor’s computer is the official time-keeping device for the Contest.
  2. The Contest is open to US residents only aged 18 or over. The Contest is open to writers of travel content for a publicly available blog. By entering, the Entrant agrees to these Rules of the Contest and the decisions of FlipKey, which are final and binding in all respects.
  3. No purchase is necessary to enter or win. A purchase will not increase an Entrant’s change of winning.
  4. ‘Sponsor’: The Contest is sponsored by FlipKey, Inc., 226 Causeway St. Floor 2 Boston, MA 02114.
  5. Contest Overview: Entrants will write a blog on their site mentioning the Contest and specifying one of the three destinations, (Lake Tahoe, Miami Beach, Phoenix) that they would like to travel to. The content of their blog would focus on what they would do if they visited this particular destination. Submit your blog post by tweeting @FlipKey with the link to your post and the hashtag #takemethereflipkey by the end of the Entry Period to become eligible to win.
  6. Determining the Winner: After the Entry Period closes, a panel of judges at Sponsor will evaluate the entries on the following criteria: originality, description of top attractions at the destination, well though out itinerary. The decision of the FlipKey judges is final.
  7. Winner Notification and Requirements: The potential winner will be notified by Twitter or email (sent to the Twitter account or blog site provided by the Entrant when entering and/or telephone, in Sponsor’s discretion, on or about January 15, 2014. As a condition of being awarded the prize, the potential winner may (in FlipKey’s’s sole discretion) be required to execute and deliver to FlipKey a signed affidavit of eligibility, acceptance of these Official Rules, release of liability, and any other legal, regulatory, or tax-related documents required by FlipKey in its sole discretion. If the potential winner fails to return the signed documents in a timely manner (as determined by FlipKey in its sole discretion), he/she will forfeit the prize and Sponsor may select an alternate potential winner.
  8. Prize: FlipKey will send the winning blogger a $1000 VISA gift card.
  9. To enter the Contest, you must tweet the URL to your blog post on Twitter and mention @FlipKey in the tweet.
  10. Only one entry per Entrant will be accepted.  Any additoinal attempts at Internet or email entry is void.  Entries must be received and recorded by FlipKey by 11:59 p.m. December 31, 2014 (EST).
  11. Potential Winner is subject to verification, including verification of age. If potential Winner is found not to be eligible or not in compliance with these Official Rules, if prize notification or prize is unclaimed or returned as undeliverable, or if prize is rejected, the potential Winner will be disqualified and the prize will be forfeited and may be awarded to an alternate winner. Sponsor is not responsible for any change of email address, mailing address and/or telephone number of Entrants. Winners are solely responsible for any taxes on or other expenses related to the prize, regardless of whether the prize, in whole or in part, is used, and will be required to provide IRS Form W9 or equivalent and will be issued IRS Form 1099for the $1,000 value of the prize. No transfer of prize is offered, except at the sole discretion of the Sponsor. No cash or other substitution of prize is permitted, except that if the prize, or any portion thereof, cannot be awarded for any reason, Sponsor reserves the right to substitute prize with another prize of equal or greater value. No more than five (5) alternates will be contacted. Unclaimed prize will not be awarded.
  12. Employees of FlipKey and their families are excluded from winning the Contest.
  13. Copyrighted, obscene, provocative or otherwise questionable content will not be considered and will be deleted upon submission. FlipKey retains sole discretion as to what constitutes inappropriate content.
  14. FlipKey reserves the right to amend or withdraw the Contest in the event of any unforeseen circumstances outside their reasonable control.
  15. FlipKey accepts no responsibility for difficulties experienced in submitting an entry to this Contest.
  16. The winner’s name will be available after the winner is determined by writing to FlipKey Inc. 226 Causeway St. Floor 2 Boston, MA 02114 Attn: Take Me There Contest Winner
  17. FlipKey assumes no responsibility for lost, late, incomplete, stolen, misdirected, or illegible entries; or for any computer, telephone, cable, network, electronic or Internet hardware or software malfunctions, failures, connections, availability or garbled or jumbled transmissions, service provider/Internet/web site/use net accessibility or availability, traffic congestion, or technical failures, or unauthorized human intervention, or the incorrect or inaccurate capture of entry or other information, or the failure to capture any such information.
  18. FlipKey reserves the right, at its sole discretion, to disqualify any individual who (i) tampers with the entry process or the operation of the Contest or website; (ii) acts in violation of the Rules of the Contest; (iii) acts in violation of the terms of FlipKey’s website, or (iv) acts in any way that discredits or otherwise disrupts the Contest or FlipKey, including all of its participating entities.
  19. By entering the Contest, Entrant agrees to the following: a) blog entry was written by and is exclusively owned by the Entrant; and b) FlipKey shall have world-wide royalty-free publishing rights of blog entry at no cost and with no financial reimbursement whatsoever. By submitting and entry, each Entrant agrees to receive email communications from FlipKey. Entrant may opt-out of the receipt of promotional communications at any time by following the instructions indicated on the flipkey.com website.
  20. Use of Entrant’s Name, Likeness, etc.  Except where prohibited by law, entry into the Contest constitutes permission to use Entrant’s name, likeness, persona, hometown, and/or Prize information in all media now known or later devised throughout the universe in perpetuity for all purposes FlipKey deems appropriate – including, without limitation, for promotional and publicity purposes – without further permission or compensation.  As a condition of being awarded any Prize, except where prohibited by law, winner may (in FlipKey’s sole discretion) be required to execute a written consent, confirming FlipKey’s right to use such winner’s name, blog URL, likeness, persona, hometown, and/or Prize information without further permission or compensation.
  21. General Conditions: Winner’s name and entry may be posted on the www.FlipKey.com web site and shared on social media.  In the event that the operation, security, or administration of the Contest is impaired in any way, including, but not limited to fraud, virus, or other technical problem, Sponsor may, in its sole discretion, either: (a) suspend the Contest to address the impairment and then resume the Contest in a manner that best conforms to the spirit of these Rules; or (b) award the prizes according to the procedures set forth above. Sponsor reserves the right in its sole discretion to disqualify any individual who tampers with the operation of the Contest, violates these Rules, or acts in an unsportsmanlike or disruptive manner. Sponsor reserves the right to seek damages from any person who seeks to undermine the legitimate operation of the Contest. Failure by Sponsor to enforce any term of these Rules shall not constitute a waiver of that provision. Proof of sending any communication to Sponsor by mail shall not be deemed proof of receipt of that communication by Sponsor. In the event of a dispute as to the owner of an entry, the authorized account holder of the Twitter account used to enter will be deemed to be the Entrant. The Contest is subject to federal, state, and local laws and regulations and is void where prohibited.
  22. By participating each Entrant releases and agrees to hold harmless FlipKey, its parents, affiliates, subsidiary companies, advertising and promotion agencies and their respective directors, officers, employees, representatives and agents from any and all liability for any injury, loss or damage of any kind to person, including death, and property, arising in whole or in part, directly or indirectly, from acceptance, possession, use or misuse of the prize, or participation in any Contest related activity. Unclaimed prizes may not be awarded.
  24. Choice of Law: Except where prohibited, Entrants agree that any and all claims, judgments and awards shall be limited to actual out-of-pocket costs incurred, including costs associated with entering this Contest but in no event attorneys’ fees; and under no circumstances will Entrant be permitted to obtain awards for and Entrant hereby waives all rights to claim punitive, incidental and consequential damages and any other damages, other than for actual out-of-pocket expenses, and any and all rights to have damages multiplied or otherwise increased. All issues and questions concerning the construction, validity, interpretation and enforceability of these Rules of the Contest, or the rights and obligations of Entrant and FlipKey in connection with the Contest, shall be governed by, and construed in accordance with, the laws of the Commonwealth of Massachusetts, without regard for conflicts of law doctrine, and all proceedings shall take place in Suffolk County, Massachusetts.
  25. Disputes: You agree that any and all disputes, claims and causes of action arising out of, or connected with, the Contest or any prize awarded shall be resolved individually, without resort to any form of class action, and exclusively by the appropriate court located in the Commonwealth of Massachusetts. All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules, your rights and obligations, or the rights and obligations of the Sponsor in connection with the Contest, shall be governed by, and construed in accordance with, the laws of the Commonwealth of Massachusetts, without giving effect to any choice of law or conflict of law rules (whether of the Commonwealth of Massachusetts or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than the Commonwealth of Massachusetts.